Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


freitasm

BDFL - Memuneh
68825 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

#21017 13-Apr-2008 13:24
Send private message

I know it's a weekend, and it's great the Telecom support team actually worked on this request, but...

When I ported my Vodafone number to Telecom I asked at the store to use an existing account number I have with Telecom. They skipped that bit of my request, but that's ok - thought I could just consolidate the two accounts, since it's a lot of paper that comes every month for an account that is only $2.81/month (an old Xtra email I kept).

Anyway, instead of merging the accounts, it would be easier to simply skip the monthly paper statements and get it electronically on www.telecom.co.nz/yourtelecom.

So I added my mobile phone account - fine. Then proceeed to add the second account through a form request, which requires someone at the Telecom mothership to do for me.

Today I got a reply with these words:


I am unable to process this as the two accounts are in different customer names.

The Your Telecom service is registered via your customer number, you can have multiple accounts under the one customer number, and view these on the Your Telecom service under the one login.

The account number you have provide is not in the same name as your currently registered service, if you would like to view this account on your current login we will require the authority from the account holder to transfer the account and services to your customer number. This will mean you will become the owner of the line and be liable for any charges or changes made to the lines/services.


Both accounts have the same full name. Both accounts have the same address.

Most interesting there are two replies in the same e-mail. One suggests merging the accounts, the other says nothing can be done. Those replies came from two different people on the same case.

Great work there...




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


Create new topic
paradoxsm
3000 posts

Uber Geek

Trusted

  #123187 13-Apr-2008 14:27
Send private message

And this is the biggest reason why almost nobody ever uses those online email forms on company websites, "standard replies" and a week to get back to you. This is not just a Telecom thing, I happens with all companies. I did have a personal response from Vodafone recently with tips and a good explanation though which did surprise me.


hellonearthisman
1819 posts

Uber Geek

Trusted

  #123189 13-Apr-2008 14:44
Send private message

I think it's going to get worse before it gets better as the telco's ship the customer support overseas.

Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.