Noticed on the 29th that our home line was dead. Called Spark the next morning as I couldn't find any info about this outage on their website.
The help desk informed me that there is a known issue and diverted calls to my mobile. Not too bad I guess. However, we have an old monitored alarm at home and my parents do use their landline so this is still an inconvenience.
12 hours after calling, I received a text to say it would be sorted by 7pm 3rd April (tonight). However, I did not receive any further updates and still haven't heard anything about whether the issue has been sorted or not. Apparently there is a fault at the exchange.
"Confirmation from Spark Support: A Service Technician will be working at the exchange to resolve case # 50734777 between now and 7:00pm on 3 Apr and will contact you if they require access to your premises. For status updates see www.spark.co.nz/casetracker"
Checking their website shows:
Case Number:
50734777
Phone Number:
*****574
Number given to you when you logged the fault
Product Name:
Land Line
Status:
In Progress
Last Spark Action:
Mar 30, 2017 7:02:38 AM
Next Spark Action Due By:
Mar 30, 2017 7:02:35 AM
Home/Business access if required:
03/04/2017 by 07:00 pm
Any ideas/suggestions on how I can get this sorted?
Thanks.