Location: New Windsor, Auckland

 

Noticed on the 29th that our home line was dead. Called Spark the next morning as I couldn't find any info about this outage on their website.

 

 

 

The help desk informed me that there is a known issue and diverted calls to my mobile. Not too bad I guess. However, we have an old monitored alarm at home and my parents do use their landline so this is still an inconvenience.

 

 

 

12 hours after calling, I received a text to say it would be sorted by 7pm 3rd April (tonight). However, I did not receive any further updates and still haven't heard anything about whether the issue has been sorted or not. Apparently there is a fault at the exchange.

 

 

 

"Confirmation from Spark Support: A Service Technician will be working at the exchange to resolve case # 50734777 between now and 7:00pm on 3 Apr and will contact you if they require access to your premises. For status updates see  www.spark.co.nz/casetracker"

 

 

 

Checking their website shows:

 

 

 

 

 

Case Number:

 

50734777

 

 

 

Phone Number:

 

*****574
Number given to you when you logged the fault

 

 

 

Product Name:

 

Land Line

 

 

 

Status:

 

In Progress

 

 

 

Last Spark Action:

 

Mar 30, 2017 7:02:38 AM

 

 

 

Next Spark Action Due By:

 

Mar 30, 2017 7:02:35 AM

 

 

 

Home/Business access if required:

 

03/04/2017 by 07:00 pm

 

 

 

Any ideas/suggestions on how I can get this sorted?

 

 

 

Thanks.