I'm writing on behalf, and wondering how to escalate to receive assistance and resolution? Maybe include a @JasonParis
What should be a straightforward procedure, known as moving house. Spark had managed to screw up:
-Disconnected homeline before move date (still not reconnected or diverted 2 weeks later)
-Booked scoping visit for fibre install at existing residence which already has fibre. (Doh)
-Lost all records of move house request (blame manilla game)
-Failed to supply static IP to new address on temporary connection at new address as necessary to set up security.(Kudos for setting up wireless then copper connection tho)
The poor handling of what should be a straightforward request, indicates that there is a systemic communication problem within Spark, similar to what Vodafone seems to exhibit.
What should I suggest to my friend to have this mess resolved? The local store staff and phone helpdesk seem inept.