Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


mattwnz

20141 posts

Uber Geek


#222745 27-Aug-2017 00:01
Send private message

Signed up to a new 12 month broadband contract with spark. I was within 1 month of my old 12 month contract ending with Spark, but was told I could signup to a 12 month one within that month. I was also told by the person that was setting it up (via online chat) that there wouldn't be any associated fees or downsides with setting it to start from the time I contacted them, which was within the 12 months of my previous 12 month contract However I have got a bill just now from spark showing a 'Notice period' fee, which is around $5, but it looks like hey have infact charged me for doing this, unless it is for something else. This is really annoying, since I was told that there wouldn't be any fee.  I also asked them to cancel the wiring maintenance fee, but they are still charging me for it. Is there an easy way to get issues like this resolved, without spending a significant amount of time explaining it all via their helpdesk ? I would email them, but they don't have an email address, unless I do it as a complaint.


Create new topic
Goosey
2829 posts

Uber Geek

Subscriber

  #1853172 27-Aug-2017 08:41
Send private message

Sureley they have a "contact us" option on their website and also listed on the invoice you have. 

 

 




riahon
946 posts

Ultimate Geek


  #1853185 27-Aug-2017 09:50
Send private message

What is wrong with contacting them again via chat?


gzt

gzt
17104 posts

Uber Geek

Lifetime subscriber

  #1853186 27-Aug-2017 09:53
Send private message

Ask the online chat.



mattwnz

20141 posts

Uber Geek


  #1853253 27-Aug-2017 13:41
Send private message

Trying to find out if anyone else had come across that fee so I know exactly what it is before contacting them.

cokemaster
Exited
4927 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #1853255 27-Aug-2017 13:56
Send private message

Yes. I've had experience with that fee before. Basically Spark enforces 30 day notice periods, changes that fall within the 30 day period incur prorated fees.

As a customer it would be my expectation that recontracting within the last month should be exempt so I would definitely suggest contacting Spark to get it waived. I suspect that it may have been an oversight more than anything else. I know when I recontracted to get free Netflix, I defintely was not charged a notice fee even though the changes were made within 1-2 days of the request.




webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


mattwnz

20141 posts

Uber Geek


  #1853258 27-Aug-2017 14:32
Send private message

cokemaster: Yes. I've had experience with that fee before. Basically Spark enforces 30 day notice periods, changes that fall within the 30 day period incur prorated fees.

As a customer it would be my expectation that recontracting within the last month should be exempt so I would definitely suggest contacting Spark to get it waived. I suspect that it may have been an oversight more than anything else. I know when I recontracted to get free Netflix, I defintely was not charged a notice fee even though the changes were made within 1-2 days of the request.


Thanks. That sounds like has happened.

rugrat
3106 posts

Uber Geek

Lifetime subscriber

  #1853259 27-Aug-2017 14:39
Send private message

Do they give you something for 12 month contract?

I'm on no contract at moment so interested to know if worth while.

Other then that give online chat another go, they seem to sort stuff quick, plus last time I used got an email sent so had my own record of conversation.

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
mattwnz

20141 posts

Uber Geek


  #1853271 27-Aug-2017 14:51
Send private message

rugrat: Do they give you something for 12 month contract?

I'm on no contract at moment so interested to know if worth while.

Other then that give online chat another go, they seem to sort stuff quick, plus last time I used got an email sent so had my own record of conversation.


3 months free, as if I was a new customer, which is similar to what they were offering new customers. Brings the pricing into line with what other ISPs are offering so saved me from switching to another isp. I do have a record luckily as I specifically asked them if there were any fees associated with doing it early, which is why I do prefer doing it via email, or online chat, rather than phone, where there is no paper trail at my end.

rugrat
3106 posts

Uber Geek

Lifetime subscriber

  #1853298 27-Aug-2017 16:19
Send private message

Thanks for that, they put me on two year contract with 3 months free, and year of free netflix.

 

If they hit me with $5 charge for notice period under 30 days I don't think I'll worry about it.

 

 

 

 


dickytim
2514 posts

Uber Geek
Inactive user


  #1853569 28-Aug-2017 06:08
Send private message

We had Spark charge a connection fee when we changed from ADSL to VDSL.

 

It was a mistake at their end and was reversed quickly.


mattwnz

20141 posts

Uber Geek


  #1857618 3-Sep-2017 14:24
Send private message

I have been trying to get this resolved with them on online chat over half and hour, but it has been a frustrating and time consuming experience, which they can't explain. They have said they will need to contact the person I initially communicated with, as they can't explain it. So not sure if it will be solved or not, or I will have to give it another attempt later. 


hio77
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks

  #1857627 3-Sep-2017 15:45
Send private message

I dont touch billing with a 10ft pole if i can avoid it.

However, sounds like a genuine mistake
Billing should sort this or atleast explain things quickly. When i speak to them they are always onpoint.

If need be I'll pass this along but your best bet is likely a quick call to 123. Speak to mass billing should land in our lovely hamilton folks hands :)




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.