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157 posts

Master Geek


Topic # 22612 2-Jun-2008 20:41
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Telecom sent a email to my user@xtra.co.nz email advising me to authenticate my email address using the instructions described in the link below.
http://www.xtra.co.nz/help/0,,4155-8603572,00.html

I have had the same problem with my user@domain.co.nz email address and the instructions resolved my problem, see link below.
http://www.geekzone.co.nz/forums.asp?ForumId=47&TopicId=22288

I don't have any aliases on my user@xtra.co.nz email and the email address is already setup in mail accounts so when I follow the instructions I get an error describing the mail account has already been configured.

Has anyone received the same email?
When did it become necessary to verify email addresses for non domain name email addresses?
I'm currently unable to send email from Outlook since I received the email from Telecom.

Am I crazy or do I know less than the staff at XTRA helpdesk? Times like this I wonder why I support/promote XTRA/TELECOM services


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BDFL - Memuneh
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Reply # 135042 2-Jun-2008 21:28
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You are saying they asked you to authenticate the @xtra.co.nz address?






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Master Geek


  Reply # 135057 2-Jun-2008 21:59
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Yes they asked me to authenticate the @xtra.co.nz address!!

Dear Customer,

 

Our email security has been upgraded to help prevent misuse of email addresses.

 

This upgrade will help guard against having email addresses used by unauthorised parties, i.e.  when an email appears to come from one source but actually comes from another (also known as "spoofing").

 

You have received this message because you have recently attempted to send an email through Yahoo!Xtra Pro Mail from an address that does not match email addresses currently linked to your account.

 

Due to changes made during the security upgrade, your email has been blocked and therefore not sent.


Action required to ensure you can send email

To ensure you are able to send emails from this address we need you to add the email address to your YahooXtra Pro Mail Account. Once this is completed you will be able to send email from these addresses again.

 

How to verify your email address

Simply follow the step-by-step instructions here: http://www.xtra.co.nz/help/0,,4155-8603572,00.html

 

These instructions will show you how to add additional email addresses to your email account using Yahoo!Xtra Pro Mail via webmail. Please note it will take approximately five minutes to verify each of the email addresses you send emails from. This only needs to be done once to send email again from that address.

 

..

 
 
 
 


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Reply # 135061 2-Jun-2008 22:09
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I am afraid you will have to check with Xtra helpdesk.




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Reply # 135062 2-Jun-2008 22:11
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Maybe a way to find out what addresses are being used and what arnt, get a bit of space back on the server's?

Can't see this as a method of authencating outgoing email as there is no instructions for outlook etc.

Dion


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Reply # 135064 2-Jun-2008 22:13
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And you have not tried sending emails using another address as FROM?

Are you using an OfficeMail account? If yes you should be using smtp.officemail.co.nz instead of smtp.xtra.co.nz.

Other than this, contact the help desk.






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Master Geek


  Reply # 135077 2-Jun-2008 23:16
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Thanks for your advice & time, will reply after I ring xtra helpdesk.



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  Reply # 135312 3-Jun-2008 21:27
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SMTP setting was wrong, I think the email from Telecom was because I use a Vodem.

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Reply # 135333 3-Jun-2008 22:35
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Just so everyone knows the correct settings for Xtra are:

Servers Tab:

Incoming: pop3.xtra.co.nz
Outgoing: send.xtra.co.nz

Advanced Tab:

Outgoing mail (SMTP): 465 SSL = Yes
Incoming mail (POP3): 995 SSL = Yes


DO NOT use smtp.xtra.co.nz, this will work for existing customers and only for a set period of time. All new customers should be unable to use this configuration. Most users should have switched to send.xtra.co.nz when migrating to the Yahoo!Xtra Bubble platform.

nzbnw










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Master Geek


  Reply # 135348 3-Jun-2008 23:32
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Can anyone explain why XTRA suggest other POP3 & SMTP settings under Troubleshooting Instructions & Further Troubleshooting Instructions as listed in the link below?
http://xtra.co.nz/help/0,,4150-7819307,00.html

I support a number of XTRA customers with internet & email and often hear from the same customers who have constant problems with email settings. I appreciate the security that XTRA are now providing for email users (SSL) but don't understand why there isn't one POP3 & SMTP setting that works for all XTRA email customers with XTRA internet.


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  Reply # 135352 4-Jun-2008 00:05
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Generally when a user uses smtp.xtra.co.nz and it works, where send.xtra.co.nz does not (under the same conditions) there has been a setting incorrectly inputted, or not at all. I had a few problems setting up my Yahoo!Xtra Bubble, but once it was all sorted, it has been great.

nzbnw








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Reply # 135366 4-Jun-2008 07:38
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mushtac: SMTP setting was wrong, I think the email from Telecom was because I use a Vodem.


Ah, so you didn't tell us all the information about your case and we were chasing some crazy thing.

Please people, when saying something is wrong tell us EVERYTHING!

Not using the Telecom network while trying to send an e-mail is a big problem - and most networks are the same, unless you use authentication.

Again, please people, when saying something is wrong tell us EVERYTHING!







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  Reply # 135401 4-Jun-2008 10:20
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nzbnw:

Generally when a user uses smtp.xtra.co.nz and it works, where send.xtra.co.nz does not (under the same conditions) there has been a setting incorrectly inputted, or not at all. 



Who are you suggesting has inputted the incorrect setting? The idea that many customers can correctly input one set of details but not the other seems rather strange.

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