Hey Guys,
I am having an issue where a friend of mine who owns his own business is sending out invoices and statement at the end of each month, the customers who are with spark (@xtra.co.nz email address) are not receiving this and a message is being bounced back to the sender advising the message was blocked due to spam content.
These emails are generated automatically from his invoicing software and are in plain text with a PDF attachment of their statement/invoice.
The message body and subject is similar to the below:
"Please see attached Invoice/Statement INVXXXXX"
Any ideas how to prevent this? Spark helpdesk have been no help. I have suggested he contact the technical support for the invoicing software to see if the format of the messages can be changed (We could not find any useful options in it's settings) but they have been refusing to help also and charge $85 per 15min for the privilege.
As far as we know this problem has only started in the last month or two.
The Invoicing software is called Synergy.