Spark business mail offers active sync. (https://www.spark.co.nz/business/shop/get-online/businessmail/)
Sparks imap servers are not working well for clients with large number of folders (but under 1.4Gb of mail) We have reworked profiles, reconnected etc but folders are not showing or if they are then mail is not downloading / syncing. clients on latest outlook and spark fibre.
Going to get them on activesync as it works better with folders.
Sparks instructions for connecting are found here: https://www.spark.co.nz/help/mobile/device-help?page=device/samsung/galaxy-s8/topic/email/how-to-setup-your-email
and here: https://www.spark.co.nz/business/help/broadband/use-spark-business-mail/
no mention of active sync.
Four phone calls to Spark business over two days. Plus chat. Plus messages etc.. I have been hung up on, put on hold, not called back etc etc etc. Several frustrating hours later no joy. Called business line (126) and told they are shut but I should call back between 8am and 8pm Mon to Friday. Hmm I thought 6pm on a Wed might have fitted inside that time range but not at spark.
All I want is the server name to connect to activesync.
Spark - you need to:
1 - Train your staff. Activesync is not web mail. It is a mail protocol like imap, pop and smtp. (or a mail app based on an exe but as you use it on phones your advertising must be for the protocol)
2 - Dont tell me what plans offer active sync if I ask for the name of the server
3 - Get your people to call back when they say they will
4 - Tell your badly trained help desk folks how to get your clients connected to the service you are advertising and my clients are paying for.
5 - Fire your help desk staff for buggering off early or get your messages changed. You are not open 8am to 8pm .Same old crappy service as when it was still genii.
Why do business clients paying for mail services get poorer support than free home based mail service?