Didn't want my first post to be a big moan but here goes.
Just after some advice please if anyone has the time.
Over the past week our Xtra connection, which has been relatively fine for the past 2 years, has started disconnecting constantly. From 10 seconds to about 7 minutes at the most. This has been infuriating as both my flatmate and I rely on the internet heavily for our business. Downloads, transactions, emails, websurfing, gaming etc have all been affected badly.
We are using an old Dynalink 302g modem with a router which is fine for our needs (though will probably upgrade soon, not certain who with though). Have gone through all the standard tests as far as I can tell e.g. another spare 302g modem, no router, different filters & cables.
The Xtra/Telecom helpdesk support from Manilla has been a bit worrying. Some basic support advice has been fine though little things like promises to call back with updates were not made. 3 line tests were made apparently. Answers to questions beyond caller security info had to be made again repeatedly between different service people though I would have hoped these details would be recorded on case files. A lot of time has been needlessly taken up.
A local technician seemed to know his stuff, started tweaking & monitoring things and recorded the 418 disconnections in the last 2 days & that's the best it's been over the week. He recommended an engineer today. After leaving my cellphone number with Manilla I came home to find a phone message that the engineer had visited & no one was home. Unimpressed. Shall meet them tomorrow.
If anyone can offer possible ideas for what may be causing this to go over with the engineer?
Xtra email disruptions a while ago seriously affected my flatmates business with no warning. It's getting very insulting to be treated this way. What is the best way to approach Telecom/Xtra to ensure our time and money is not disregarded like this?
I thought it may be a hacker, a DoS attack but that seems a bit farfetched with a bit of research. Perhaps it is the ADSL2+ upgrade, someone somehow disrupting lines in our apartment building? Could it be the Caller id service we had purchased from Telecom recently?
Kind Regards & Thanks for any helpful suggestions