Can't message the wife, skinny

Forums › Spark New Zealand (including Skinny and BigPipe) › Can't message the wife, skinny - skinny

andrewNZ

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#273053 1-Aug-2020 16:51

Can't SMS my wife skinny - skinny, both Android.

Was working fine, now I get error 38.

Texting other people works fine.
She can text me.

Any of you magical gurus have any idea of what I can do to fix it.

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#2532827 1-Aug-2020 18:18

Remove the contact and re-save it

andrewNZ

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#2532841 1-Aug-2020 19:31

Thanks but it didn't help.

BUT, I don't think it's the contact because the phone is dual SIM and I can message her from my work number.

To be clear. This has working flawlessly for 1.5 years.

It stopped working a week or two ago.

This is the only number with an issue, but I don't have another known skinny contact to test either.

andrewNZ

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#2532858 1-Aug-2020 20:04

Have now tested with another skinny user and that works. Thanks jamesrt.

With the wife, the message never sends from my phone. The messages app says not sent.

freitasm

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#2532879 1-Aug-2020 21:36

What's the phone number format on your contact?

Could you delete the thread (if no information you want to keep) and create a new one?

Tried your SIM on a different phone?

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Rodimvs

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#2532893 1-Aug-2020 22:17

I sometimes have this issue after using Assistant to send messages. Changing the prefix for the contact from 0 to +64 or vice versa fixes it for me.

andrewNZ

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#2532954 2-Aug-2020 07:42

I've tried:
-Changing the number format. It was +6422xxxxxxx, changed to 022xxxxxxx
-Deleting the message thread.
-Manually entering the number with no contact saved and no message thread.

I haven't pulled the sim yet, the main reason being the sim works properly in every other respect.
Maybe I'll have to dig up an old phone and sim adapter.

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CrashAndBurn

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#2532956 2-Aug-2020 07:49

Can you receive your wife's sms? Just trying to see if the issue is one way.

andrewNZ

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#2532957 2-Aug-2020 07:50

Yes I can.

CrashAndBurn

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#2532963 2-Aug-2020 08:34

Are you using the default SMS app or something else. Also have you tried resetting network settings. I know it does not seem logical given the issue is specific to one number. Note that resetting network settings will clear wifi passwords.

andrewNZ

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#2532969 2-Aug-2020 09:07

Using the default messaging app. Moto g5s.

My understanding is that SMS sends the message via a message center with a phone number. It doesn't use any regular data network, it's closer to a phone call.
I think error 38 suggests it can't contact the message center. But we know that it can.

I have no intention of resetting network settings without sound reasoning behind it. That's not how you troubleshoot a problem.

andrewNZ

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#2532971 2-Aug-2020 09:20

Ok.

I went looking for another message app and discovered I'd opted into the default message app beta program at some point, so I opted out and reinstalled the default app.

Messages to the missus are working again. Now we don't have to talk!

Thanks for your efforts.

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kiwiharry

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#2540200 13-Aug-2020 13:04

Hmm. My wife now has this "error 38" issue. She was messaging a contact and then when she tried to reply, she now gets error 38 message. She literally successfully sent a message to that contact 2 minutes earlier. She is also with Skinny.

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