Spark, a ported number and Facebook 2FA SMS not being received.

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark, a ported number and Facebook 2FA SMS not being received.

DrownedWombat

5 posts

Wannabe Geek

#295672 13-Apr-2022 11:51

I have a 022 mobile number on Spark, ported over years ago.

Recently Facebook has added a SMS 2FA on to my account as part of their 'Facebook Protect' bs (I know, using Google Auth would be better - I didn't knowingly choose this). Problem is, I can't receive these SMS messages from FB so I'm pretty stuck as it's limited my business use of the platform pretty badly.

From some research, it appears to be something to do with the porting tables & how Facebook routes SMS (?) - so I'm assuming these 2FA SMS are being sent to 2DM and being rejected, instead of being sent to Spark and on to me?

If I'm correct in that assumption, will porting back to 2DM solve this issue for me?

TIA for any help! :>

RogerMellie

320 posts

Ultimate Geek

#2901898 13-Apr-2022 13:03

fwiw, I also have this issue with Vodafone and FB occasionally when I reactivate my account. I try again a few days later and it works.

Anyway, my point is it might not be just Spark/Skinny that are affected.

nztim

3818 posts

Uber Geek

ID Verified

Trusted

TEAMnetwork

Subscriber

#2901907 13-Apr-2022 13:16

Wonder if Facebook is updating tables with the latest TCF data

or are they sending 6427 directly to spark 6421 directly to Vodafone and 6422 directly to 2degrees ?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

DrownedWombat

5 posts

Wannabe Geek

#2902295 14-Apr-2022 11:38

RogerMellie:

fwiw, I also have this issue with Vodafone and FB occasionally when I reactivate my account. I try again a few days later and it works.

Anyway, my point is it might not be just Spark/Skinny that are affected.

Unfortunately I've been trying for 4+ weeks, and no luck. There's a fault somewhere, but trying to figure it out when both Spark and FB Business Support want nothing to do with it is proving frustratingly difficult.

Zeusssy

39 posts

Geek

ID Verified

#2902300 14-Apr-2022 11:54

Are the messages hitting our network? Has someone confirmed this or is it not even getting this far?
I would suspect the messages are not reaching us at all, in which case its not really something Spark can help with or fix.
I have seen this problem for foreign banks sending SMS 2FA in the past that took a long time and many painful reiterations of the same explanation to finally get the sender to resolve.