Home line Fault - however broadband working

Forums › Spark New Zealand (including Skinny and BigPipe) › Home line Fault - however broadband working

Smutson

9 posts

Wannabe Geek

#29747 17-Jan-2009 15:49

Hi Geeks, i need some help:)

Our home phone line which my telecom broadband is connected to has stopped working and appears dead - i.e. no dial tone. We do however have broadband service still. THis i find extremely strange. What do you suggest i do to fix it and how / why would this happen??

Your help is very much appreciated....

nullmee

53 posts

Master Geek

#190210 17-Jan-2009 18:22

Is there no dial tone on just one phone or all phones in your house?
Have you tried pluging in your phone without a filter to see if there is a dial tone?
Probably the best thing to do would be to give faults a call on 120.

chriswiggins

413 posts

Ultimate Geek

#190270 17-Jan-2009 23:04

nullmee:
Probably the best thing to do would be to give faults a call on 120.

Probably cant do it if there is no dial tone

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#190273 17-Jan-2009 23:09

First thing is to unplug every phone in the house, then plug one back in and see if you get a dial tone, unplug that one and repeat to see if it's a hardware problem (I have a couple of Uniden FP106's here and it has happened to me).

Otherwise grab a mobile and call 120.

nzbnw

rygrass

134 posts

Master Geek

#190299 18-Jan-2009 01:45

Well there may be a fault on the line as a result doesn't let dail tone through as Broadband is on a Different Frequency it may let Broadband through so best to do isolation if that doesn't work try call 120 if u can ( cellphone)

paradoxsm

3000 posts

Uber Geek

Trusted

#190300 18-Jan-2009 02:19

Hint - use a TELECOM mobile to call 120 (which will be a free call) , if you use a Vodafone or B+W mobile, you'll be charged your standard airtime rate for the call to 120, 123, 128 etc. (it used to be charged, this may no longer be the case)

If you only have a Vodafone, call "0800800123" and tell the robot you have "a faulty home phone" in clear and simple speech.

It can be that Broadband will work on the line, the old voice exchange simply feeds through the broadband stuff which overlays the ADSL and mixes the two together in the exchange so the voice exchange bit has failed or there is a break in the cable most likely.

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#190322 18-Jan-2009 09:48

paradoxsm:
If you only have a Vodafone, call "0800800123" and tell the robot you have "a faulty home phone" in clear and simple speech.

Or press # when it starts stalking to you, then you can "use your phone's keypad".

nzbnw

Smutson

9 posts

Wannabe Geek

#190467 19-Jan-2009 08:41

Thanks Guys, still no let up from the problem after your troubleshooting. im going to call Telecom shortly and see wht they will do about it. Luckily i have the wire maintenance contract so hopefully am not billed for the service. Will let you know how i get on.

Thanks

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Bung

6477 posts

Uber Geek

Subscriber

#190481 19-Jan-2009 10:28

Smutson: Luckily i have the wire maintenance contract so hopefully am not billed for the service.

That shouldn't come into it. The fault is most likely disconnected jumper (wires) on exchange MDF or line circuit fault. The only thing that would do it from your end is a loop on the line or 2nd phone off hook. You can check that by ringing your number to see if it is busy or free.

nullmee

53 posts

Master Geek

#190499 19-Jan-2009 12:06

chrisjunkie:
nullmee:
Probably the best thing to do would be to give faults a call on 120.

Probably cant do it if there is no dial tone

Good Point

Klathman

301 posts

Ultimate Geek

#190539 19-Jan-2009 14:28

Had exactly the same thing a while back. The line coming into our house was super dodgy and one of the wires had snapped but the other one was fine. Apparently ADSL only uses one wire which was the intact one but voice uses both. The tech was a bit astonished but there you go.

Bung

6477 posts

Uber Geek

Subscriber

#190575 19-Jan-2009 17:53

Klathman: Apparently ADSL only uses one wire which was the intact one but voice uses both. The tech was a bit astonished but there you go.

He was right to be astonished, you may have fluked it but it is not normal.

Smutson

9 posts

Wannabe Geek

#190701 20-Jan-2009 08:43

Right - i have phone back now which is good, telecom tech came out and identied a fault in the connections in the internal wiring of the house, basically it was poor wiring. He tidied up where the phone line came into the house and then at our second point where two further lines branch off including where my broadband connection is and my security alarm. Problem was solved. We went round doing all the checking and everything was working fine again, untill we plugged in my MYsky decoder and everything went dead. The problem initially was not just the mysky as i ihad unplugged it and still had the problem. So i guess the next step is to ring sky and get a new decoder from them as apparently this one was causing some sort of "loop" in the line. Tech had heard of it before but hadnt seen it.

Funny thing is i now have improved broadband speed - close to 7mbs when previously it was only around 1.5mbs. Im not sure if this was a coincidence. Could it be or could the improved speed be as a result of better connections in the lines?

jfnz

211 posts

Master Geek

Trusted

#190727 20-Jan-2009 10:03

Smutson: Funny thing is i now have improved broadband speed - close to 7mbs when previously it was only around 1.5mbs. Im not sure if this was a coincidence. Could it be or could the improved speed be as a result of better connections in the lines?

Most definitely. That's why when suffering from poor connect rates or disconnections one of the first things you should be doing is isolating the modem. That insures it has the cleanest possible connection and is free from any noise/attenuation a faulty device may induce on the line.

I believe you can leave your Sky decoder unplugged. From memory. the only thing you can't do without it is order PPV movies without calling them.

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for, or anyone else.