Spark broadband cutover

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark broadband cutover

tatbaird

142 posts

Master Geek

#304472 7-May-2023 10:21

Hi,

I requested a move from another provider to Spark. Fibre Max. I did not get any notification of any circuit cutover from either ISP which aparently went live last Monday. I do not think my previous provider knows anything about it as their service never stopped working.

I am using a Fortigate 40F for this connection. I am tagging the Spark PPPoE connection on a VLAN 10 interface with the original ISPs connection using the physical WAN port. PPP logs just show failures to Spark. There are not even any negotiation attempts.

Has anyone used a firewall like this with Spark in the past? There is not much on the webz about it.

Cheers.

michaelmurfy

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#3073299 7-May-2023 10:26

Disable DHCP on the interface - Spark’s BNG detect this and block? (Likely not the best word) the connection.

For Spark - PPPoE with VLAN 10. Any username and password as long as it is not blank.

You’re posting from a Spark IP so yep, purge your old ISP configuration.

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tatbaird

142 posts

Master Geek

#3073300 7-May-2023 10:34

Tried that earlier. Set the WAN physical interface to manual and made the IP all zeros. Current ISP is Bigpipe.

tatbaird

142 posts

Master Geek

#3073301 7-May-2023 10:44

I know networking fairly well, but not so much from the ISPs perspective having never worked for one. Surely part of the provisioning process is to contact the old provider and tell them to stop routing to me?

Spyware

3761 posts

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#3073302 7-May-2023 11:00

Difference between Spark and Bigpipe is the vlan tag. Try connecting via LAN2 port on ONT.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

michaelmurfy

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#3073358 7-May-2023 12:12

BigPipe is still Spark just without the VLAN tag. Give Spark a call and state your churning from BigPipe and they should be able to check it out for you.

Technically the same connection - only billing and VLAN gets changed.

tatbaird

142 posts

Master Geek

#3073390 7-May-2023 13:34

Thanks, I'm getting a bill from both now so they are not talking to each other and I do not think it has been fully completed yet as it looks like my configuration is correct. I have called Spark 4 times now.

RunningMan

8953 posts

Uber Geek

#3073392 7-May-2023 13:40

Have you cancelled the old service yet?

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tatbaird

142 posts

Master Geek

#3073395 7-May-2023 13:51

Spark told me they did it themselves, in fact it is a part of the web form when you order it. Anyway the comment above with the suggestion to move to Port2 on the ONT has resolved it. So thanks heaps to that guy.

RunningMan

8953 posts

Uber Geek

#3073396 7-May-2023 14:20

So to conclude, the new RSP has set up on port 2 of the ONT (check your communications with them, as this should have been advised to you), and the old RSP is still providing service on port 1.

Make sure you advise the old RSP of the cancellation of service.

tatbaird

142 posts

Master Geek

#3073397 7-May-2023 14:22

Yes, that's about it. No they did not clue me in to the change of ONT port. Thanks a lot to you guys for commenting.

RunningMan

8953 posts

Uber Geek

#3073398 7-May-2023 14:34

It's a fairly fundemental piece of info that should have been communicated to you.

SomeoneSomewhere

1802 posts

Uber Geek

Lifetime subscriber

#3073541 7-May-2023 22:26

To clarify, UFB supports multiple simultaneous connections per ONT. It was designed in from the start so that if you want a fibre connection with both Spark and Voda at the same time, you can have that. It still shares the same fibre and ONT but the ISPs have their own backhaul, routing, and peering.

So when you sign up, they should ask whether you want to churn/move the existing connection to a new ISP on the same port, and cancel the old ISP. Or just create a second separate connection. Apparently they screwed up on this.

hamish225

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#3073601 8-May-2023 07:38

You have to advise your old provider you want to cancel the service else you will have this problem, plus there will be a notice period for cancellation (usually 30 days)

The other thing to note is that your new provider, if they're provisioning service on a different port on the ONT, can't cancel your other service. They might be able to see there is another service there but can't do anything with it.

When you place a 'transfer' order the old service will be dissconnected, but as mentioned before if you haven't given your 30 days notice you will be cut off. It's best to place your order with the new provider for 30 days in the future, then call your old provider and have them place a cancellation.

Reason for this is that your new provider can't place a transfer order if there's an in-flight cancellation on the line.

*Insert big spe*dtest result here*