Skinny privacy settings - opting out of Skinny selling my data to Google, Facebook and Trademe

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny privacy settings - opting out of Skinny selling my data to Google, Facebook and Trademe

gzjdoe

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#304616 21-May-2023 11:33

Today I learned that Skinny has a privacy setting page that asks you if they can sell your data to Google, Facebook and Trademe. https://www.skinny.co.nz/dashboard/sub/account-settings/privacy-settings

I have tried several times already to opt-out of sharing my data, but each time it goes back to the default of allowing them to share with Google, Facebook and Trademe. If anyone here knows someone in the team responsible for that, could you please ask them to address this?

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#3078326 21-May-2023 15:52

Does it also apply to broadband because I can't see such a setting.

Behodar

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#3078336 21-May-2023 16:23

Wow, that's the sort of setting that I wouldn't have even considered needing to look for. But you're right; if I set it to Opt Out and save, it flips back to Allow.

Edit: It worked the second time, when I also opted out of the "household" data.

Noig

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#3078337 21-May-2023 16:26

Thanks @gzjdoe. I have changed the settings.

It is painful and annoying having to opt out here and there. I have tried it right now, logged out and logged in again. It looks like the setting has been saved. 🤞

RunningMan

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#3078342 21-May-2023 16:52

I've just tried a Skinny account, and same thing as the OP. Cannot opt out of selling the account info to Facebook, Google and TradeMe. Says it saved, but reverts immediately. The Household data toggle works OK.

farcus

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#3078346 21-May-2023 17:28

if you log out and then log back in after opting out (of the second option) - it should now show you have opted out.

RunningMan

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#3078348 21-May-2023 17:37

Nope. Logging out and back in makes no difference. Still doesn't stick. Tried a couple of browsers in case it was a browser issue too.

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freitasm

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#3078349 21-May-2023 17:51

Complain to the Privacy Commissioner but make sure you understand the following:

We won't investigate if:

You haven't contacted the organisation first. You should give the business or organisation a chance to resolve your problem. In general, you should wait at least 30 working days for a response before contacting our office.
The complaint is about an issue that happened a long time ago. If your complaint is about something that happened more than 12 months ago, we probably won't investigate it unless there is a good reason why you have not brought it to our attention earlier.
The issue has not caused you harm. We will only investigate a breach of your privacy if it has caused you a certain level of harm.
the complaint is about a personal or family dispute
there’s a better way of dealing with the matter
there’s another complaints procedure that needs to be followed first
the complaint is about a breach of someone else’s privacy

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RunningMan

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#3078350 21-May-2023 17:56

Pretty sure it's an issue with that page on the site. You can access the same settings on this page https://www.skinny.co.nz/dashboard/settings/preferences and that seems to work fine. Updating on this page also updates the settings on the URL provided by the OP.

The URL linked by the OP is the one that you click through to from the menu once you log on. The one in this post is from the Privacy Policy page and seems to work OK.

@gzjdoe this may help you.

farcus

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#3078351 21-May-2023 17:58

RunningMan:

Nope. Logging out and back in makes no difference. Still doesn't stick. Tried a couple of browsers in case it was a browser issue too.

hmmm . . . interesting. I got the same as described above.

Opting out takes you back to your account screen with a popup message advising I had opted out, but going back into the privacy screen I could see I was opted out of "share my household data" but the "share my data with google . . ." was not showing as opted out.

However, a couple of hours later when I logged back in it was then showing as "opted out" - without any further input from me.

RunningMan

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#3078352 21-May-2023 17:58

@ShaneKNZ not sure if this is something you could pass on to the team to have a look at?

linw

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#3078353 21-May-2023 18:32

Thanks for the heads up. I thought it was bloody outrageous defaulting into giving my data to the world.

At least my opt out seems to have worked but a bit useless as my data is already "out there".

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linw

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#3078356 21-May-2023 18:59

Do Spark accounts have this or is it just a mobile thing?

MarkM536

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#3078693 22-May-2023 15:41

linw:

Do Spark accounts have this or is it just a mobile thing?

Spark policy seems to be very similar to Skinny.

My interpretation is this policy of targeted tracking applies to both their cellular and broadband customers.....

Double banger if you use the same provider for both your home internet and every family member's cell phone plan.

outdoorsnz

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#3079211 24-May-2023 11:04

This is a good reminder that you should from time to time check that apps / websites haven't slipped this past you... again!

Interesting of the four skinny accounts I look after, only the newer two had been set to allow. Which is really annoying! No problems changing settings. Good tip.

boosacnoodle

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#3079365 24-May-2023 13:15

This is why we need to see something like GDPR in NZ.

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