Bigpipe seem to be restarting my static ip daily at 3am and leaving me with 20min downtime

Forums › Spark New Zealand (including Skinny and BigPipe) › Bigpipe seem to be restarting my static ip daily at 3am and leaving me with 20min downtime

santiagobernhardt

13 posts

Geek

#306131 30-Jun-2023 11:10

I have noticed over the last few months bigpipe started attempting to renew/restart my static ip at around 3.30am leading to a 20-30 min downtime until the same static ip is re-assigned usually 25-30 mins after.

It started being picked up with my vpn logs but I managed to find more proof when moved my main router to a mikrotik and got detailed logs. I though was my tplink archer rotuer doing something funky initially but have observed the same pattern with 3 different routers.

Anyone else had this sort of problem before?

Bigpipe is nice and reliable when it works but I don't enjoy dealing their support at all. That being said that, I have opened a support ticket a few days ago without any response from them yet.

Their support is so lame that if you want to reply to add additional info to the ticket it creates a new ticket with each email (even when the title remains unchanged for tracking)

☹

robjg63

4160 posts

Uber Geek
+1 received by user: 1425

Subscriber

#3097635 30-Jun-2023 11:48

I am on Bigpipe with a static address - I wouldnt notice something happening at that time, but checked the log file in the TP-Link Deco M4.

Unfortunately it only seems to show the last 7 hours - from around 4.30am this morning.

I can try and look tomorrow if this helps.

Yes they are reliable and support sucks.

When I had an issue years ago it drove me crazy. Everytime you tried to give more feedback it seemed to start from scratch again. Finally it got escalated when I found someone on Geekzone nearby also having the same issue - which proved it was 'the network' and not just me. At that stage I got put onto someone in the Skinny helpdesk and had phone/email help.

I am loathed to change because the pricing is ok (esp form static IP) and changing internet suppliers NEVER seems to be without issues.

EDIT: What did the error message look like (any key words I might be able to find) in your log?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#3097721 30-Jun-2023 13:28

I assume this is for a Fibre service?

If so, can you please PM me your static IP address and I will see what I can see.

My views are my own, and may not necessarily represent those of my employer.

gbwelly

1263 posts

Uber Geek
+1 received by user: 776

#3097787 30-Jun-2023 15:41

santiagobernhardt:

I have opened a support ticket a few days ago without any response from them yet.

Probably not much help at this point, but the only way I have engaged BigPipe support has been to ask 'Mike the Chatbot' to speak to a human, and both times the human I have been connected with has been great.