Unable to access Wyze cameras on Spark Mobile SIM while 2degrees SIM works

Forums › Spark New Zealand (including Skinny and BigPipe) › Unable to access Wyze cameras on Spark Mobile SIM while 2degrees SIM works

turtleattacks

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#306328 13-Jul-2023 11:01

Hello,

I didn't get an answer last time so I'm hoping that there might be someone that might help this time :)

I have a dual SIM iPhone with a Spark SIM and 2degrees eSIM. I use my Spark SIM for all my data.

We have some Wyze cameras and I am unable to access my cameras when using my Spark Data, I need to switch to my 2degrees eSIM data in order to use the app to access my Wyze cameras.

This seems like a network restriction issue, maybe blocking the IP or specific Wyze servers?

Would love it if someone from Spark or know abit about mobile networks could help this time :)

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gehenna

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#3103612 13-Jul-2023 11:23

Do they work externally from a different wifi or wired network? Might not be a Spark issue, might be your network config.

turtleattacks

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#3103615 13-Jul-2023 11:25

gehenna:

Do they work externally from a different wifi or wired network? Might not be a Spark issue, might be your network config.

I'll need to try when I'm in another network.

Might be a network issue actually, as it needs to 'Connect' to the camera.

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esawers

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#3103651 13-Jul-2023 13:41

I have Wyze cams, and no issue viewing them from Spark network

eugeneykc

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#3111541 3-Aug-2023 17:14

turtleattacks:

Hello,

I didn't get an answer last time so I'm hoping that there might be someone that might help this time :)

I have a dual SIM iPhone with a Spark SIM and 2degrees eSIM. I use my Spark SIM for all my data.

We have some Wyze cameras and I am unable to access my cameras when using my Spark Data, I need to switch to my 2degrees eSIM data in order to use the app to access my Wyze cameras.

This seems like a network restriction issue, maybe blocking the IP or specific Wyze servers?

Would love it if someone from Spark or know abit about mobile networks could help this time :)

I also have similar issues with my Spark SIM. I have problems with connecting directly to IoT devices at home (One NZ) using my Spark SIM, but no issue with my Kogan SIM or wifi.

Affected IoT devices/apps include:

Mi Home video (cannot connect)
Bosch RSC+ (timed out)
Ring (usually takes over 30 seconds to connect to live video)

Works fine with:

Apple Homekit