Spark "National Outage"?

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rhco

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#306911 3-Sep-2023 09:41

Is anyone else seeing poor performance, or a totally non-functional connection with Spark fibre?

Since Friday lunch, my internet has been getting progressively worse. Down to ~10mbit/s on Friday evening, ~100kbit/s yesterday, and totally offline now. We got a replacement SM3 yesterday, and I've also tried a Fritzbox 7490. I've tried all the standard debug steps.

Anyway, I called Spark, and after an hour of fluffing around, they advise that there was a national outage and I should hold tight for an update via email.

I'm a little suspicious. None of my neighbours are seeing issues, and I haven't seen anything posted here. Did Spark fob me off? Is anyone else having issues?

FWIW, the ONT's LOS light is blinking red (since this morning, it was off yesterday). A bit of Googling hints that it might be an issue with the line. Any ideas would be very much welcome.

I'm in Christchurch BTW, on Enable's network. I'm on Spark's unlimited Max Fibre.

Jiriteach

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#3123193 3-Sep-2023 09:47

Nope - I am in Wellington on Spark Max Fibre and Wireless Broadband (backup) and no speed issues. Also our place down south is on Spark Max Fibre and no speed issues either.

I monitor speeds every 45 mins and seeing max speeds from the Spark network.

Also no nationwide outage report on - https://www.spark.co.nz/online/outages

If your ONT is flashing red - that’s not good. Could be a localised fault. Spark should be able to isolate and follow up.

-- opinions expressed by me are solely my own. ie - personal

rhco

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#3123196 3-Sep-2023 09:55

Thanks for the info! I was also running hourly speedtests on my server, so theres a bit of proof at least.

Time to spend give them another call I guess.

Linux

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#3123199 3-Sep-2023 10:03

Have you checked the Enable status page for any known issues?

Edit: No known network issues

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#3123200 3-Sep-2023 10:07

Further to this a national outage would be in the news

rhco

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#3123201 3-Sep-2023 10:09

Yeah we did check that and the Spark page, but it's all green.

Update: an Enable tech just called (out of the blue) to let me know he'd be here in 20 mins. Maybe he's a GZ user? Anyway, fingers crossed it's something relatively simple!

rhco

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#3123254 3-Sep-2023 13:21

Another update: Turns out there was an issue between the street and the outside junction box. The tech couldn't explain why the speed slowed down gradually, but he did get the internet working with a temporary fix (thanks bro!).

They're coming back tomorrow to re-blow the whole line (!!).

Thanks for the emotional support guys. 😊