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SilentDesigNZ

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#307003 11-Sep-2023 21:56
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Hi all, first time poster here. I have an issue where a site I host (on Sitehost) is not accessible on Spark or Skinny broadband connections, while other sites with the exact same IP address are available. The difference between them is that the inaccessible site uses Cloudflare, while the others don't. I can only assume there is some issue with connectivity between Cloudflare and Spark DNS services. I've been searching for a way to contact Spark about this to see if they can identify the issue but I haven't found anywhere. Can anyone advise who I can report this to sop that they can investigate? Thanks in advance.


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quickymart
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  #3126295 11-Sep-2023 22:56
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What site is it, and I can test it for you from my Spark connection?




michaelmurfy
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  #3126300 11-Sep-2023 23:47
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@SilentDesigNZ Considering Geekzone uses Cloudflare too I am more picking you've got a misconfiguration on this site and in your Cloudflare configuration.





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yitz
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  #3126303 12-Sep-2023 00:29
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There's a chance the DIA filter has clobbered traffic destined to the shared Cloudflare virtual IP - this has occurred in the past: https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=280249  

 

You can usually tell by running a traceroute to adjacently numbered IP addresses having a different number of hops.




SilentDesigNZ

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  #3126381 12-Sep-2023 08:45
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Thanks for the responses everyone. We confirmed that the DNS was all set up correctly last night and planned to contact Spark this morning. However when I woke up this morning the site was accessible on Spark/Skinny again. I can only assume there was a fault somewhere down the line that got resolved overnight ¯\_(ツ)_/¯


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