BigPipe Outage 20/9/2023

Forums › Spark New Zealand (including Skinny and BigPipe) › BigPipe Outage 20/9/2023

Kraven

738 posts

Ultimate Geek
+1 received by user: 190

#307109 20-Sep-2023 08:13

Myself and a colleague's UFB connections are down this morning since about 2.30am. Both in Palmy.

Can't reach anyone on live chat but it's still early.

Anyone else?

rscole86

4999 posts

Uber Geek
+1 received by user: 462

Moderator

Trusted

Lifetime subscriber

#3129599 20-Sep-2023 08:19

https://www.spark.co.nz/online/outages.html

Customers in Palmerston North may experience a loss of Internet services (between 20th September 2023 at 23:00 and 21st September 2023 at 06:00, Up to 7 hours) due to Network Maintenance.

I assume your connection hasn't come back up?

Have you restarted your ONT?

Edit: obviously that's a planned outage, so shouldn't be impacting you yet... unless they got the date wrong?

Kraven

738 posts

Ultimate Geek
+1 received by user: 190

#3129601 20-Sep-2023 08:21

Yes, ONT and router both restarted.

Also, that maintenance timeframe is for tonight.

Kraven

738 posts

Ultimate Geek
+1 received by user: 190

#3129603 20-Sep-2023 08:25

There is an outage on the Spark outages page now though:

Unplanned Outage

Reported at 20 Sep 2023, 2:32am

Internet

Customers inmay be experiencing a loss of Internet service.The outage started 20th September 2023 at 02:32. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Kraven

738 posts

Ultimate Geek
+1 received by user: 190

#3129644 20-Sep-2023 09:33

Back online now.