BigPipe Outage 20/9/2023

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Forums › Spark New Zealand (including Skinny and BigPipe) › BigPipe Outage 20/9/2023

Kraven

729 posts

Ultimate Geek

#307109 20-Sep-2023 08:13

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Myself and a colleague's UFB connections are down this morning since about 2.30am. Both in Palmy.

Can't reach anyone on live chat but it's still early.

Anyone else?

rscole86

4973 posts

Uber Geek

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Lifetime subscriber

#3129599 20-Sep-2023 08:19

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https://www.spark.co.nz/online/outages.html

Customers in Palmerston North may experience a loss of Internet services (between 20th September 2023 at 23:00 and 21st September 2023 at 06:00, Up to 7 hours) due to Network Maintenance.

I assume your connection hasn't come back up?

Have you restarted your ONT?

Edit: obviously that's a planned outage, so shouldn't be impacting you yet... unless they got the date wrong?

Kraven

729 posts

Ultimate Geek

#3129601 20-Sep-2023 08:21

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Yes, ONT and router both restarted.

Also, that maintenance timeframe is for tonight.

Kraven

729 posts

Ultimate Geek

#3129603 20-Sep-2023 08:25

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There is an outage on the Spark outages page now though:

Unplanned Outage

Reported at 20 Sep 2023, 2:32am

Internet

Customers inmay be experiencing a loss of Internet service.The outage started 20th September 2023 at 02:32. Our techs are working on it and we'll show a green icon on this map when it's back up and running.

Kraven

729 posts

Ultimate Geek

#3129644 20-Sep-2023 09:33

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Back online now.

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