OTP SMS not being received from Santander

Forums › Spark New Zealand (including Skinny and BigPipe) › OTP SMS not being received from Santander

kiwipeter

211 posts

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#311045 10-Dec-2023 07:45

Hi everyone,

Bit of a long shot but are there any fellow Geekzoner’s who have a UK bank account with Santander?

If so are you receiving their text OTP codes? I haven’t been for a few weeks and even though they’ve checked everything at their end and Spark say nothing is blocked/filtered I’m not receiving the codes.

Other OTP’s from eBay and PayPal etc are working as expected.

Thanks,
Peter

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#3170213 10-Dec-2023 07:54

Santander need to speak to there SMS gateway provider and does the bank offer a alt method? SMS MFA is just asking for fail

kiwipeter

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#3170220 10-Dec-2023 08:56

They do offer a limited email-based OTP but that’s not working either it seems.

Linux

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#3170222 10-Dec-2023 09:02

kiwipeter: They do offer a limited email-based OTP but that’s not working either it seems.

@kiwipeter time to pick a new bank

ShannonD

4 posts

Wannabe Geek

#3182833 16-Jan-2024 23:13

I'm with 2 Degrees and I have the same issue. Since mid December (2023) I have not been receiving the OTP's from Santander UK. Every time I call I get a different excuse. It's like the left hand doesn't know what the right hand is doing. I have now insisted that it be raised as a complaint. I'll update you when I hear from them.

kiwipeter

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#3182844 17-Jan-2024 06:46

Thanks, and glad to know I’m not the only one!

That would be great if you could keep me updated as your complaint progresses. I’m still in the same boat - no text notifications from Santander (but working from everyone else).

Cheers!

nztim

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#3182867 17-Jan-2024 08:46

Question..... is your number ported away from its "home" network? for example, OneNZ=021, Spark=027, 2degrees=022, Skinny=020

Reason I ask is because some of these SMS gateways don't update their route tables when numbers get ported.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Linux

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#3182875 17-Jan-2024 09:00

This should be investigated from the A party side (sending)

2degrees is not providing the MFA SMS service

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kiwipeter

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#3183449 18-Jan-2024 10:33

Linux: This should be investigated from the A party side (sending)

2degrees is not providing the MFA SMS service

Indeed. Everything has been working fine for years, same mobile number, same provider (Spark) and the same Santander account details. 2FA SMS just stopped working sometime last month (or earlier, can't recall). I've not made any changes on my mobile account for yonks so it's over to Santander to fix.

kiwipeter

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#3183452 18-Jan-2024 10:37

nztim:

Question..... is your number ported away from its "home" network? for example, OneNZ=021, Spark=027, 2degrees=022, Skinny=020

Reason I ask is because some of these SMS gateways don't update their route tables when numbers get ported.

Thanks for that. I guess it might explain the issue for a new number port, but in my case my 021 Spark number (ex-VF) has been active for many years.

nztim

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#3183514 18-Jan-2024 13:08

kiwipeter:

nztim:

Question..... is your number ported away from its "home" network? for example, OneNZ=021, Spark=027, 2degrees=022, Skinny=020

Reason I ask is because some of these SMS gateways don't update their route tables when numbers get ported.

Thanks for that. I guess it might explain the issue for a new number port, but in my case my 021 Spark number (ex-VF) has been active for many years.

Get a prepay sim that is homed to the network (no porting) and test again

While all telcos in NZ are must update route tables when numbers are ported, there is no obligations or mandates for overseas SMS providers to do the same.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

montjeu

6 posts

Wannabe Geek

#3193832 11-Feb-2024 13:15

Hi all. Just joined the forum as I was searching for this very problem.

Has there been any update about this. I'm currently unable to conduct normal banking with Santander in the UK because of the OTP issue. I'm going to call them in the week, but wondered had the OP made any progress?

nztim

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#3193836 11-Feb-2024 13:33

is your number ported or with its home network?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

montjeu

6 posts

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#3193843 11-Feb-2024 13:57

It's with its home network. In fact, as with the OP, I was receiving these on-and-off for years with no issue.

I spoke to 2 Degrees who fed me the usual 'we're aware and are working hard to correct it' line, but looking at other posts here it seems the problem lies with Santander. I was going to migrate the number to a new provider, but it looks like that won't help either.

nztim

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#3193845 11-Feb-2024 14:04

So is your number 022xxxxxxx then?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

montjeu

6 posts

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#3193849 11-Feb-2024 14:10

021, then 8 more digits

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