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6 posts

Wannabe Geek

#311141 17-Dec-2023 17:41
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Hi all,


Hoping someone with much better knowledge than me can help with this: my parents have recently had fibre installed at their place, using the supplied Spark Smart Modem 3 (Arcadyan VRV9517UWAC34-A-SP). It's working fine with computers and cellphones, but appears to be having trouble with less "typical" devices.


I've tried to get my Xbox One running, but repeatedly encounter an error message that "DNS isn't resolving Xbox server names". I've tried all the standard fixes recommended online short of factory resetting the modem (powering off and on the modem and the Xbox, entering the DNS settings manually, using generic DNS settings like Google's, running an Ethernet cable, etc) with no joy.

I've also had problems connecting my Kobo Libra 2 e-reader, while my parents have had intermittent issues maintaining a connection for their weather station and front doorbell camera system (they were connected for a while, but have been unable to reconnect after the modem was restarted).


Has anyone else encountered similar issues? A friend had similar issues with connecting his Playstation to a new Spark fibre connection, although I'm not clear on how/whether he managed to fix it. Any advice would be greatly appreciated!



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177 posts

Master Geek

ID Verified

  #3172804 17-Dec-2023 20:55
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If you temporarily configure the DNS servers manually on the Xbox One does the problem go away?


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6 posts

Wannabe Geek

  #3172809 17-Dec-2023 22:32
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Unfortunately not - have tried that a few times (and just tried once more now for good measure) but I end up receiving the same error message.


6 posts

Wannabe Geek

  #3173127 18-Dec-2023 16:43
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An update on this: a factory reset of the modem seems to have fixed the issue with the Xbox and other devices. So it may have been some setting on Spark's end that was messing with the connections, I suppose now it's just a matter of waiting to see whether this holds!

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