Xtra Domain Down?

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toddless

2 posts

Wannabe Geek

#312785 16-May-2024 21:46

Posting this on behalf of my parents..

I believe Spark increased the cost of xtra.co.nz addresses once again today, however my parents emails have been down for over 12 hours now.

Nothing syncs on phones, laptops(pops up asking for username and pw for server pop3), I've also tested the xtra web portal via chrome but get error 'ops, something went wrong'

Password is correct.

Has anyone else heard of any thing related?

Cheers

jamesrt

1609 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#3231524 16-May-2024 22:25

I've verified my parents Xtra email is still working fine; so it's not a complete outage situation.

Mind you, I've experienced similar issues before when Xtra have reset the password and then sent an email saying they'd reset the password - which seems utterly pointless to me; but whatever.

mattwnz

20141 posts

Uber Geek

#3231593 17-May-2024 00:21

Isn't the 16th May when they commenced charging for Xtra? Sounds like it is related to that.

Bung

6477 posts

Uber Geek

Subscriber

#3231594 17-May-2024 00:38

If you accepted the charge you didn't have to do anything. My Xtra account that my wife still uses still works OK.

Bung

6477 posts

Uber Geek

Subscriber

#3232050 18-May-2024 10:32

@toddless if this hasn't been sorted yet you need to contact Spark. Maybe your parents are in this group. From article on Stuff “However, there were a small number of customers who were asked to contact us if they wanted to retain their Xtra Mail as we needed to assist them with some changes to their account ahead of time."