Spark Fibre - Constant drop outs - ONT or Modem

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Fibre - Constant drop outs - ONT or Modem - Spark expert help?

Finknz

37 posts

Geek

#316207 25-Sep-2024 15:16

Hi all, over the past year my household would experience random drop outs using the Smart Modem 3, it eventually starting making odd noises and was replaced with a new Smart Modem 3.

For a couple of weeks this seemed to fix the problem however just recently the drop outs have increased. A reset of the router will establish the connection but it is random how long this will last. The connection will say "connected, no internet" This will be with wifi or cable directly to the router.

I saw on another thread someone had issues and thought it might be their ONT. If anyone can offer help that would be appreciated, thanks.
https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=315411

quickymart

13957 posts

Uber Geek

ID Verified

#3286386 25-Sep-2024 19:04

Are you connecting with an ethernet cable or is this over wifi? What colour is the light on the Spark Smart Modem when you lose your connection?

Aaron2222

216 posts

Master Geek

#3286409 25-Sep-2024 20:33

Did you reuse the power supply from the first router with the replacement? If so, it could be a faulty power supply. I saw a post somewhere a while back where someone went through multiple routers without swapping out the power supply, each of which would fail due to the faulty power supply. Would explain why replacing the router only fixed the issue for a couple of weeks.

Finknz

37 posts

Geek

#3286458 26-Sep-2024 07:07

quickymart:

Are you connecting with an ethernet cable or is this over wifi? What colour is the light on the Spark Smart Modem when you lose your connection?

Via wifi usually but to troubleshoot I also used cable and still had the dropout. I will check what colour the modem remains on or changes to next dropout, cheers

Finknz

37 posts

Geek

#3286459 26-Sep-2024 07:09

Aaron2222:

Did you reuse the power supply from the first router with the replacement? If so, it could be a faulty power supply. I saw a post somewhere a while back where someone went through multiple routers without swapping out the power supply, each of which would fail due to the faulty power supply. Would explain why replacing the router only fixed the issue for a couple of weeks.

Completely new power supply on the modem as I had to send back the faulty modem to Spark.

Chorusnz

430 posts

Ultimate Geek

Trusted

Chorus

#3286511 26-Sep-2024 10:21

Spark should be doing this too as part of their standard support. But if you want to flick us a DM with your address, i'll check to make sure the ONT isn't loosing signal or showing any obvious issue signs. ^Richard

BMarquis

445 posts

Ultimate Geek

Trusted

Chorus

Lifetime subscriber

#3286535 26-Sep-2024 11:10

Chorusnz:

Spark should be doing this too as part of their standard support. But if you want to flick us a DM with your address, i'll check to make sure the ONT isn't loosing signal or showing any obvious issue signs. ^Richard

Hey Richard @Chorusnz - I checked and the customer is on TFF not us :)

Chorusnz

430 posts

Ultimate Geek

Trusted

Chorus

#3286615 26-Sep-2024 13:26

BMarquis:

Hey Richard @Chorusnz - I checked and the customer is on TFF not us :)

😅

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Finknz

37 posts

Geek

#3286666 26-Sep-2024 15:07

Chorusnz:

BMarquis:

Hey Richard @Chorusnz - I checked and the customer is on TFF not us :)

😅

You guys are onto it! Is there a TFF person on these forums?

Finknz

37 posts

Geek

#3287298 28-Sep-2024 14:14

Gone down again, checked the logs of the router. Does this provide more insight?

Sep 28 14:03:03 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable

Sep 28 14:03:03 Modem 3 user.info owl_system: [3:0] _show_steer_radio_info: [iFace, overLoad, util][120, 0, 0][100, 0, 0]

Some more further up
Sep 28 14:02:27 Modem 3 daemon.info hostapd: wl0: STA 5e:77:d5:fd:30:a8 WPA: pairwise key handshake completed (RSN)
Sep 28 14:02:27 Modem 3 local1.notice CEVENT_APP[4683]: 1727488947174 wl0 5E:77:D5:FD:30:A8 0 0136 0000 0000 DRIVER -- E_AUTHORIZED/136
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: Reclaiming not used lease 192.168.1.116.
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: DHCPREQUEST for 192.168.1.116 from 5e:77:d5:fd:30:a8 via br0
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: DHCPACK on 192.168.1.116 to 5e:77:d5:fd:30:a8 via br0
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: adapter index 19
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable

systemd

32 posts

Geek

Trusted

#3287302 28-Sep-2024 15:18

Finknz:

Gone down again, checked the logs of the router. Does this provide more insight?

Sep 28 14:03:03 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable

Sep 28 14:03:03 Modem 3 user.info owl_system: [3:0] _show_steer_radio_info: [iFace, overLoad, util][120, 0, 0][100, 0, 0]

Some more further up
Sep 28 14:02:27 Modem 3 daemon.info hostapd: wl0: STA 5e:77:d5:fd:30:a8 WPA: pairwise key handshake completed (RSN)
Sep 28 14:02:27 Modem 3 local1.notice CEVENT_APP[4683]: 1727488947174 wl0 5E:77:D5:FD:30:A8 0 0136 0000 0000 DRIVER -- E_AUTHORIZED/136
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: Reclaiming not used lease 192.168.1.116.
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: DHCPREQUEST for 192.168.1.116 from 5e:77:d5:fd:30:a8 via br0
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: DHCPACK on 192.168.1.116 to 5e:77:d5:fd:30:a8 via br0
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: adapter index 19
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable

That certainly indicates an issue with the DNS server (dnsmasq) running on the Smart Modem 3.

Can you check your computer to see what DNS servers are in use? A quick way is to open Windows Powershell and enter gip, which will display DNSServer. I'm assuming the computer will be pointing to your Smart Modem 3.

If this is the case, try manually setting the DNS servers within Windows to the Spark servers, and then wait to see if the machine is affected next time it 'drops off':

Preferred DNS server: 122.56.237.1

Alternate DNS server: 210.55.111.1

Finknz

37 posts

Geek

#3287348 28-Sep-2024 21:12

systemd:

Finknz:

Gone down again, checked the logs of the router. Does this provide more insight?

Sep 28 14:03:03 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable

Sep 28 14:03:03 Modem 3 user.info owl_system: [3:0] _show_steer_radio_info: [iFace, overLoad, util][120, 0, 0][100, 0, 0]

Some more further up
Sep 28 14:02:27 Modem 3 daemon.info hostapd: wl0: STA 5e:77:d5:fd:30:a8 WPA: pairwise key handshake completed (RSN)
Sep 28 14:02:27 Modem 3 local1.notice CEVENT_APP[4683]: 1727488947174 wl0 5E:77:D5:FD:30:A8 0 0136 0000 0000 DRIVER -- E_AUTHORIZED/136
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: Reclaiming not used lease 192.168.1.116.
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: DHCPREQUEST for 192.168.1.116 from 5e:77:d5:fd:30:a8 via br0
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: DHCPACK on 192.168.1.116 to 5e:77:d5:fd:30:a8 via br0
Sep 28 14:02:27 Modem 3 daemon.info dhcpd: adapter index 19
Sep 28 14:02:27 Modem 3 daemon.err dnsmasq[6379]: failed to send packet: Resource temporarily unavailable

That certainly indicates an issue with the DNS server (dnsmasq) running on the Smart Modem 3.

Can you check your computer to see what DNS servers are in use? A quick way is to open Windows Powershell and enter gip, which will display DNSServer. I'm assuming the computer will be pointing to your Smart Modem 3.

If this is the case, try manually setting the DNS servers within Windows to the Spark servers, and then wait to see if the machine is affected next time it 'drops off':

Preferred DNS server: 122.56.237.1

Alternate DNS server: 210.55.111.1

Thanks I have updated that on one of the laptops in use as a test, I have attached a screenshot as well, is this what you mean?

wind1084

2 posts

Wannabe Geek

#3295089 9-Oct-2024 16:59

Hi, Is there any update on this? I am having similar issue since last week. Obviously Spark Support is not helpful since this is intermittent. I thought it might be DNS issue but switching to different public DNS manually didn't fix it. I still experience intermittent outage to certain websites such as jbhifi.co.nz and toyota.co.nz. Some webiste won't load completely such as nzherald.co.nz Global sites such as facebook.com and google.com seems to be fine. Unfortunately I can't see the log from the router as I am using a non-spark router.

wind1084

2 posts

Wannabe Geek

#3295148 9-Oct-2024 18:04

Nevermind. I think I found the problem of my issue. It is some settings of my router I changed last week so it is not spark side.