High Latency deteced on Bigpipe connection

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jordan8thepie1

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#317575 27-Oct-2024 11:46

I am getting frequent messages from our UniFi network that the Primary internet is experiencing high latency. Please restart the modem or contact the ISP if this persists.

The High latency started happening quite frequently mostly in the mornings on a Bigpipe internet connection with the latest being Sunday 27 at 5:33 AM. Its happening more than once a week.

https://www.speedtest.net/result/16932884320 shows the latency being fine at the moment.

Linux

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#3301987 27-Oct-2024 11:53

Are you sure this is not a false positive?

Jiriteach

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#3301988 27-Oct-2024 11:54

Theres two parts to this.

-- The detections from UI's API's for high-latency are very sensitive. Its been discussed in the EA forums for a while now. The slightest change and its triggering a warning which in almost all cases can be safely ignored. They need to provide some options around triggering after a period of time.

-- On the Spark side - there is randomly a moment of high latency most mornings ~ 5-6am.
See my SmokePings here - https://smokep.se7en.co.nz/smokeping/?target=Servers. This is my Spark fibre connection in Wellington.

Interestingly - I dont see this on my Spark fibre connection in Wanaka - https://wanaka-smokep.se7en.co.nz/smokeping/?target=Servers

Overall not seeing any high latency issues apart from that.

-- opinions expressed by me are solely my own. ie - personal

jordan8thepie1

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#3301992 27-Oct-2024 12:17

Its highly possible it's a false positive

I've had 13 of these messages in the last month though.

Jase2985

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#3302127 27-Oct-2024 17:40

jordan8thepie1:

Its highly possible it's a false positive

I've had 13 of these messages in the last month though.

unless you are monitoring via other means, ie smokeping as mentioned to a few different destinations its seems like a false positive