Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1 post

Wannabe Geek

#48666 16-Nov-2009 20:18
Send private message

I have just had the week from hell trying to become a Telecom XT customer on their Pre-Pay service. My wife purchased a phone on line through Telecom last week and requested a number port from Voda to Telecom. Seemed pretty simple. The money came of the credit card and we were adviced when the phone would arrive and the number would be ported over!

Unfortunately the phone took over a week to arrive (missing the initial number porting deadline). The number porting was delayed by us twice (lots of fun with their call centre) and then finally kind of happened 3 days after we actually received the phone! Great we thought slightly bumpy but job done! Not so fast...

When we tried to make a call we found we had no credit. It seems when you port a voda number to Telecom they wipe your existing telecom number balance and you lose your $$. So we called their pre-paid help line number. The nice lady in Manila then told us the voda number didnt exist (despite the fact I was calling her on it) and referred me back to *123 in NZ, who also told me the number didnt exist before transfering me back to manila (who once again told me the number didnt exist) before transfering the balance from the old 027 number to the newly ported vodafone number (which still does not exist according to the Telecom website). In addition they were not able to process a credit for the money we lost when we set a my favourites and txt 150 package up on the phone.

I must confess being new to Telecom I am somewhat staggered by how bad they are with their customer service. Is this really good enough in todays competative market? Why are they working so hard to prevent customers spending their money with them? If it wasnt for the on net pricing plans like my favourites that made us go to XT pre-paid would they have any new customers?

Create new topic
939 posts

Ultimate Geek


  #273708 17-Nov-2009 06:04
Send private message

While I'm not going to comment on what has happened, I will suggest that in future you deal with Telecom stores, they're a much better experience.

munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

Join us in the Geekzone IRC channel!


All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.


2369 posts

Uber Geek


  #273991 17-Nov-2009 19:00
Send private message

Only prepaid SIM packs come preloaded with credit, and as you have mention you would have received a new 027 number, To arrange a port, what effectively has to happen is a disconnection of the original 027 number (and as such the prepaid credit has gone) and then the in-port of the number from the LSP. It's effectively a change of number request. The Prepaid balance can be transferred from the 027 number to the number you ported in, however this can only be done once the number is connected on the network.

It may take some time for newly connected numbers to appear in all Telecom systems, even through you may have voice, txt and data services.

Your TXT plan could have been added at the same time as requesting the port, however My Favourites is a totally self service product, and as above, your original number was disconnected and as such this service no longer exits and needs to be re-provisioned on your new number. Front line or store reps cannot provision this for you outside of self service means such as *333 and in the case of My Favourites texting the word 'add' and the number to the short code FAVE.

While none of this will change anything, it may help towards your understanding of why such things occur.


Create new topic

News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41

Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55

NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30

Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05

Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18

Synology unveils DS16211+
Posted 17-Oct-2020 20:12

Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06

Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47

OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52

Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34

Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29

AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13

Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57

Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.