Telecom BigTime - Slow international speeds

Forums › Spark New Zealand › Telecom BigTime - Slow international speeds

mlee0326

8 posts

Wannabe Geek

# 52240 2-Dec-2009 18:43

I'm getting slow international speeds. I was wondering if this is a known issue, or, if bigtime caps your international speeds if you download too much (I download about 20 gigs a month).

Basekid

70 posts

Master Geek

# 278854 2-Dec-2009 20:01

The only speeds that are capped (to my knowledge) are p2p. However, I have noticed that youtube usually goes very slow.

When you talk about speeds, is it downloading, loading a website or... ?

mlee0326

8 posts

Wannabe Geek

# 278863 2-Dec-2009 20:33

Loading websites is fine. Torrent speeds are fine (average 1.5mb/s on non-peak hours), but direct downloads from the web are slow. Live video streaming sites such as justin.tv is really slow and buffers every 1~2 seconds. Youtube is fast because of local caching. I called Telecom about a week ago and they said that it's a known issue. But it still hasn't been fixed (for me) and it says on their website that there are no known issues.

Ragnor

8035 posts

Uber Geek

Trusted

# 278908 3-Dec-2009 00:32

I do not believe they differentiate on how much data you use per month only on what type of traffic it is and at what time..

Large downloads (ftp, http, torrents and streaming video) from international sites will obviously have lower priority in peak time on Big Time to ensure good general web and email performance.

If you use only 20GB per month and want higher performance in peak times for downloading/streaming from international sites I don't think Big Time is the right plan for you.

antbs

370 posts

Ultimate Geek

Trusted

# 278910 3-Dec-2009 00:36

This issue has been covered heaps of times on Geekzone already, not that hard to do a simple search for the problem!

mlee0326

8 posts

Wannabe Geek

# 278911 3-Dec-2009 00:51

"If you use only 20GB per month and want higher performance in peak times for downloading/streaming from international sites I don't think Big Time is the right plan for you."

I'm not expecting high performances at peak times. The particular speed issues I'm having also applies to non-peak hours. I was merely wondering if anyone else has a similar issue.

mlee0326

8 posts

Wannabe Geek

# 278912 3-Dec-2009 01:01

antbs: This issue has been covered heaps of times on Geekzone already, not that hard to do a simple search for the problem!

I have read those posts, but they are from quite a while ago. What are you, the forum police?

ArcticSilver

681 posts

Ultimate Geek

# 278917 3-Dec-2009 05:14

They are not that old. (big time hasn't been out for very long)

These questions have already been answered so im only going to give a brief answer.

No speeds are not dropped if you reach a certain limit but you are prioritized below people on other plans and have some shaping rules in place.

mlee0326

8 posts

Wannabe Geek

# 278918 3-Dec-2009 05:17

ArcticSilver: They are not that old. (big time hasn't been out for very long)

These questions have already been answered so im only going to give a brief answer.

No speeds are not dropped if you reach a certain limit but you are prioritized below people on other plans and have some shaping rules in place.

Thanks. So when do the "priotized below people on other plans" disappear? the day I pay my next bill?

ArcticSilver

681 posts

Ultimate Geek

# 279093 3-Dec-2009 17:55

it is always there on big time. Its part of the shaping.

Edit: Wrote my previous post badly. Basically put you are shaped around the clock (aside from the hours 2-8am i think (or some where around there). You do not get shaped when you hit a certan amount, you always have shaped speeds.

Now shaped does not mean dialup, it means certan rules are in place to limit your speeds.