Well after 40+ mins on the phone on behalf of a customer I have found that the "complex technical support" rep I was dealing with has no understanding of what SSH is.
Is anyone aware of a different number which can help get past the "lower" levels of customer support to a team that understands a little more ?
All we would like todo on behalf of the customer is allow SSH traffic through to their server. Three routers later, I am sure its something todo with the account or filters outside of the site.
The person I spoke with last didnt even know it was possible to allow port 25 traffic (with an additional charge).
Do telecom supply stress balls of any kind while on hold ?