Telecom giving credits for the nov/dec data counter bungup

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom giving credits for the nov/dec data counter bungup

raytaylor

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#55412 3-Jan-2010 19:04

http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10618179

A few of my clients got caught out and cut down to dial up speed (which makes using a terminal server over the link a nightmare) and they are now issuing credits.

The article states the bung up was due to misconfiguration in preparations for tivo - which i think is zero rated against telecom data usage counters.

Ray Taylor

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nzbnw

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#286717 3-Jan-2010 19:20

This was fixed a few weeks ago IIRC, affected customers has their data allowance doubled, and were credited.

It has also been discussed with various GZ users getting letters from Telecom about the error.

Slow news day perhaps? Interesting about TiVo tho...

nzbnw

freitasm

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Geekzone

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#286736 3-Jan-2010 20:56

For archiving, the original problem was discussed here (identified by Geekzone users on 23rd November). The notification letters with information are being discussed here (and here).

cafeg

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#286798 4-Jan-2010 09:55

My usage meter still isn't fixed, it worked again for a while until the 18th December but then stopped working again and now reads 0.00 everyday since then ..

nzbnw

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#286820 4-Jan-2010 11:27

Interesting, according to the link below from 'Your Telecom' it should be.

http://telecom.custhelp.com/app/answers/detail/a_id/1883

I would give the Broadband Help Desk a call and enquire.

nzbnw

EDIT: formatting

cbrpilot

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#286844 4-Jan-2010 12:37

raytaylor:

The article states the bung up was due to misconfiguration in preparations for tivo - which i think is zero rated against telecom data usage counters.

Hate to be picky, but the article says nothing about misconfiguration.

It would have been nice and easy if it were misconfiguration.

My views are my own, and may not necessarily represent those of my employer.