Fault boundaries?

Forums › Spark New Zealand (including Skinny and BigPipe) › Fault boundaries?

BuffyNZ

241 posts

Master Geek

#61684 21-May-2010 13:11

Where is the boundary for telecom faults vs home owner faults?

I am helping out with a fault where the line goes dead for hours at time, usually in bad weather.

I suspect the fault is between the house and the street.

Is the boundary of resposibility at the demarkation point on the house, or at the pole?

Cheers,
Stuart.

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Bung

6477 posts

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#332922 21-May-2010 13:25

BuffyNZ: Where is the boundary for telecom faults vs home owner faults?

I am helping out with a fault where the line goes dead for hours at time, usually in bad weather.

I suspect the fault is between the house and the street.

Is the boundary of resposibility at the demarkation point on the house, or at the pole?

Cheers,
Stuart.

At the demarc on the house. In the early stages there was talk of it being the boundary but I suspect Telecom wanted to keep control of the drop lead/cable.

teletek

45 posts

Geek

#333160 21-May-2010 22:00

BuffyNZ: Where is the boundary for telecom faults vs home owner faults?

I am helping out with a fault where the line goes dead for hours at time, usually in bad weather.

I suspect the fault is between the house and the street.

Is the boundary of resposibility at the demarkation point on the house, or at the pole?

Cheers,
Stuart.

At the house for if you have an aerial service lead, which I'm assuming as you mention pole.

Only technicians are supposed to be climbing up poles, definately not customers.

1.2.1 Network Demarcation Point
(1) The Network Demarcation Point forms the dividing line between Telecom's ownership of the network and a customer's ownership of the premises wiring. For most residential installations, this is the ETP, which is mounted on the outer wall of the building. In some situations the demarcation point may be the Telecom Network Termination (TNT). Under current Telecom practices, the building cable connects to the Telecom lead-in cable within the ETP.

(2) Where no ETP is fitted, the demarcation point is now regarded as the point at which the cable enters the outer wall of the home or premises.

Full Information is in the PTCs

SmartDumbAss

37 posts

Geek

#333487 23-May-2010 02:13

If the customer has wire maintenance it's completely covered by her provider, inside and out.

michaelmurfy

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#333489 23-May-2010 02:24

SmartDumbAss: If the customer has wire maintenance it's completely covered by her provider, inside and out.

I might add, it's a good thing to check this up before you call up the technicians in, my Dad has been slapped with a ~$200 bill since they thought he did not have wiring and maintenance on his line from Chorus. Good news is they mucked up, and he ended up getting this bill wiped.

Just shows, if you don't invest into Wiring and Maintenance and it's something on your side of the demarc point, then you could be in for a bill-shock.

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sbiddle

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#333519 23-May-2010 09:14

SmartDumbAss: If the customer has wire maintenance it's completely covered by her provider, inside and out.

Not quite 100% true.

Telecom wiring maintenance covers "normal" phone wiring inside a house, ie cat3/cat5 cable and BT jackpoints. It does not cover any structured cabling that exists with a house.

In the vast majority of properties wiring maintenance will cover this, however if you have custom wiring Chorus reserve the right to charge you or tell you to get a 3rd party to look at internal faults.

PhoenixNZ

52 posts

Master Geek

#333652 23-May-2010 17:28

Also wiring maintenance doesn't cover damage done to the line by the customer eg. moving a couch and hitting the jackpoint.

SmartDumbAss

37 posts

Geek

#333653 23-May-2010 17:33

sbiddle:
SmartDumbAss: If the customer has wire maintenance it's completely covered by her provider, inside and out.

Not quite 100% true.

Telecom wiring maintenance covers "normal" phone wiring inside a house, ie cat3/cat5 cable and BT jackpoints. It does not cover any structured cabling that exists with a house.

In the vast majority of properties wiring maintenance will cover this, however if you have custom wiring Chorus reserve the right to charge you or tell you to get a 3rd party to look at internal faults.

PhoenixNZ: Also wiring maintenance doesn't cover damage done to the line by the customer eg. moving a couch and hitting the jackpoint.

Very true, I was making a fairly wide sweeping comment not taking into account the exceptions.
Point I'm trying to make: It's peace of mind for most scenarios.

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PhoenixNZ

52 posts

Master Geek

#333655 23-May-2010 17:37

SmartDumbAss:
Very true, I was making a fairly wide sweeping comment not taking into account the exceptions.
Point I'm trying to make: It's peace of mind for most scenarios.

All good, its like any insurance, a complete waste of money until you need it lol

Boeingflyer

643 posts

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#333765 23-May-2010 21:40

I had the same problem as the OP, every time i had bad weather i had phone line problems. I had wire maintenance and it was fixed with no problems.

The cause was at the box on the side of my house, the tech opened up the box and saw that it was just a nest of wires and some were damage, (every time there was bad weather, rain was getting into the wires)he just cut the whole lot out, wired a couple together and have had no problems since.

While he was playing around i did ask if this was covered by the wire insurance, he was pretty sure it was but if it wasn't he would just sign it off as a problem on his side.

Bung

6477 posts

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#333769 23-May-2010 21:49

Fabian: I had the same problem as the OP, every time i had bad weather i had phone line problems. I had wire maintenance and it was fixed with no problems.

The cause was at the box on the side of my house, the tech opened up the box and saw that it was just a nest of wires and some were damage, (every time there was bad weather, rain was getting into the wires)he just cut the whole lot out, wired a couple together and have had no problems since.

While he was playing around i did ask if this was covered by the wire insurance, he was pretty sure it was but if it wasn't he would just sign it off as a problem on his side.

Which of course it was.

Ragnor

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#333820 23-May-2010 23:34

My understanding is that:

From the exchange/cabinet to the ETP is still Telecom's fault/responsibility (even if you don't pay wiring and maintenance).

.. and that wiring and maintenance only covers "normal" wiring inside the house.

BuffyNZ

241 posts

Master Geek

#335389 27-May-2010 09:46

Thanks for the advice.

I have passed all the info on

I will probably not hear what happens, the landlord has passed the info on to the tenant.