Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Tatou

235 posts

Master Geek


#68214 16-Sep-2010 22:20
Send private message

My 81yr old mother recently widowed got talked into changing to Slingshot from Telecom by a cold caller. She had been Xtra/Telecom subscriber  for many years and had up graded to broadband about two years ago.

Apart from the big problems getting Slingshot to work on her Windows 7 laptop (the Slingshot rep was working off XP) the real kicker was a final bill from Telecom where she was charged $178 for the "free" broadband modem she got as she was 12 days shy of the two years that the Telecom broadband contract required her to have so as not be charged for the "free" modem.  

Of course it never crossed her mind two years ago that the "free" modem was not actually "free".   
Slingshot of course neglected to mention there might be some fishhooks leaving Telecom. 

All perfectly legal no doubt. 

Any thoughts on whether it is worth pursuing the issue with Telecom (pro-rata cost?) and how to do so. After spending countless time waiting on call centers she is loathe to go that route.




 
 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
corksta
2397 posts

Uber Geek

Trusted
Subscriber

  #380945 16-Sep-2010 22:45
Send private message

I haven't had to wait long when calling Telecom recently, but it's worth a shot asking them about it.

I imagine, but I stand to be corrected, this is all handled by computer and a person doesn't actually look at the situation and say, "well it's 12 days out maybe we can waive this one."




2020 MacBook Air M1 (Space Grey) | 2023 Mac mini M2 | 2021 iPad Pro 11" M1 (Space Grey) | 2021 iPad mini (Space Grey) | iPhone 15 Pro Max (Natural Titanium) | HomePod (Space Grey) | 10x HomePod mini (Space Grey, White, Yellow, Blue, Orange) | 4x Apple TV 4K | Apple Watch Ultra 2




doozy
245 posts

Master Geek

Trusted

  #380953 16-Sep-2010 22:57
Send private message

Tatou: My 81yr old mother recently widowed got talked into changing to Slingshot from Telecom by a cold caller. She had been Xtra/Telecom subscriber  for many years and had up graded to broadband about two years ago.

Apart from the big problems getting Slingshot to work on her Windows 7 laptop (the Slingshot rep was working off XP) the real kicker was a final bill from Telecom where she was charged $178 for the "free" broadband modem she got as she was 12 days shy of the two years that the Telecom broadband contract required her to have so as not be charged for the "free" modem.  

Of course it never crossed her mind two years ago that the "free" modem was not actually "free".   
Slingshot of course neglected to mention there might be some fishhooks leaving Telecom. 

All perfectly legal no doubt. 

Any thoughts on whether it is worth pursuing the issue with Telecom (pro-rata cost?) and how to do so. After spending countless time waiting on call centers she is loathe to go that route.




 
 



The modems are free if that is one of the contract terms, the fee paid here would be an early termination fee (as in a contract ended early) feel free to call and verify or pm an account number and I can do this on your behalf, pro rata charging is explained at signup so obviously after some time could be forgotten.




Tarawera Ultra 2015 done, bring on 2016

robbyp
1199 posts

Uber Geek


  #380965 16-Sep-2010 23:29

Tatou: My 81yr old mother recently widowed got talked into changing to Slingshot from Telecom by a cold caller. She had been Xtra/Telecom subscriber  for many years and had up graded to broadband about two years ago.

Apart from the big problems getting Slingshot to work on her Windows 7 laptop (the Slingshot rep was working off XP) the real kicker was a final bill from Telecom where she was charged $178 for the "free" broadband modem she got as she was 12 days shy of the two years that the Telecom broadband contract required her to have so as not be charged for the "free" modem.  

Of course it never crossed her mind two years ago that the "free" modem was not actually "free".   
Slingshot of course neglected to mention there might be some fishhooks leaving Telecom. 

All perfectly legal no doubt. 

Any thoughts on whether it is worth pursuing the issue with Telecom (pro-rata cost?) and how to do so. After spending countless time waiting on call centers she is loathe to go that route.




 
 




 

 


Sorry but a contract is a contract in my book, and telecom have every right to charge an early termination fee. You could however perhaps chase slingshot up for not fully explaining it to her, as it sounds like it is more of a slingshot problem, if they gave her misleading information, or didn't fully explain the consequences of changing ISPs.

As she was cold called, she should be able to change her mind. I can't remember how many days you get, but I beleive you can change you mind within a certain number of days in this type of situation. It's called a cooling off period.


Why are there so many compliants about slingshot recently? It seems so many posts are being written about slingshot problems.



nate
6473 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #380974 17-Sep-2010 00:09
Send private message

robbyp:  Sorry but a contract is a contract in my book, and telecom have every right to charge an early termination fee. You could however perhaps chase slingshot up for not fully explaining it to her, as it sounds like it is more of a slingshot problem, if they gave her misleading information, or didn't fully explain the consequences of changing ISPs.


+1.


richms
28176 posts

Uber Geek

Trusted
Lifetime subscriber

  #380987 17-Sep-2010 02:57
Send private message

robbyp:
Why are there so many compliants about slingshot recently? It seems so many posts are being written about slingshot problems.


Because their internet service is so bad at the moment, the support guys are just running people around in circles doing meaningless tests that anyone who knows what a layer 7 filter is would know prove nothing, and as soon as you mention bittorrent or ftp they declare that you are downloading illegal files and will not help you. Things have got much worse since they offered their unlimited plan, but they still claim that they are totally separately provisioned which is clearly a lie. They they blame their suppliers for crap performance. Their internal issues with telecom or whoever are not any of my concern and why should I cut them some slack over that.

They couldnt organize a new connection to a friends empty house, they couldnt arrange to transfer a vodafone LLU connection over to them, things just "failed" and they sat on the a$$e doing nothing till the customer was proactive and called them to ask what was up, only to be told that it had failed for something and they would resubmit it, and again they do nothing.

Yes, there are lots of negative threads here and on other forums about slingshot, but IMO they are all well deserved.




Richard rich.ms

scuwp
3885 posts

Uber Geek


  #381010 17-Sep-2010 07:54
Send private message

I know its hard to swallow but I am firmly in the "a contract is a contract" camp.  The 'cold caller' and their employer should be ashamed.  Yet another nail in the coffin for Slingshot round here.  They are surely mounting up!

I suggest a polite call to Telecom explaining the situation would be in order, after all it wasn't their fault the contract was terminated early. 




Lazy is such an ugly word, I prefer to call it selective participation



keewee01
1737 posts

Uber Geek

Trusted

  #381016 17-Sep-2010 08:05
Send private message

Agree with what the others are saying about contracts. You need to know your contracts and your obligations under them. What maybe you need to do is suggest to your mother that she pass anything like this past you in the future before she signs on the dotted line so that you can advise her.

I hate cold callers and usually will not give them the time of day!

 
 
 
 

Send money globally for less with Wise - one free transfer up to NZ$900 (affiliate link).
scuwp
3885 posts

Uber Geek


  #381022 17-Sep-2010 08:13
Send private message

keewee01: I hate cold callers and usually will not give them the time of day!


+1

They may have something truly better to offer, but I NEVER agree to anything on the spot.  Get the info and make an informed judgment once due diligence is completed.  My advice to my elderly mother is the same.




Lazy is such an ugly word, I prefer to call it selective participation



keewee01
1737 posts

Uber Geek

Trusted

  #381034 17-Sep-2010 08:20
Send private message

scuwp:
keewee01: I hate cold callers and usually will not give them the time of day!


+1

They may have something truly better to offer, but I NEVER agree to anything on the spot.  Get the info and make an informed judgment once due diligence is completed.  My advice to my elderly mother is the same.


Mercury Energy are canvasing Christchurch and Ashburton at the moment. (Actually they have a far superior rate to what most in Ashburton are on because most idiots around here signed up the Trust Powers "friends" program - which offer rates more expensive than any other local electricity provider for the pleasure of being a Trust Power customer for 5 years Surprised Laughing - hence why I call them idiots, as not one checked if Trust Power was giving them a good rate or not).

Anyway, back to my story - made the girl from Mercury come back 3 times (didn't have time to talk the first 2) and still not signed up Laughing. Is a good rate though, so I should look at it.

scheduler
264 posts

Ultimate Geek


  #381041 17-Sep-2010 08:34
Send private message

 I  Don't know if its an option but would paying out the balance of the contract ie an additional 12 days be a better termination option then early cancellation fees?

doozy
245 posts

Master Geek

Trusted

  #381045 17-Sep-2010 08:44
Send private message

I'm sure it would have been better financially for the person in question but its not a term of the contract, it would have stated a termination fee applies to terminating the contract, regardless of the length of time remaining.

Also, it is my opinion that this is not really a negotiable situation, it would have been much better for the person in question to wait out the short remaining period of the contract before switching, obviously Slingshot convinced her otherwise.




Tarawera Ultra 2015 done, bring on 2016

graemeh
2078 posts

Uber Geek


  #381106 17-Sep-2010 10:33
Send private message

Is it an option to cancel the contract with Slingshot and return to Telecom? You may be able to talk them into reversing the termination fee in that instance.

I'm pretty sure that the call from Slingshot would be covered by the door to door sales act which allows a cooling off period. Even if it doesn't just threaten Slingshot with the "81yr old widow" story in the local paper :)

scuwp
3885 posts

Uber Geek


  #381150 17-Sep-2010 11:23
Send private message

graemeh: Is it an option to cancel the contract with Slingshot and return to Telecom? You may be able to talk them into reversing the termination fee in that instance.

I'm pretty sure that the call from Slingshot would be covered by the door to door sales act which allows a cooling off period. Even if it doesn't just threaten Slingshot with the "81yr old widow" story in the local paper :)


Door to Door Sales Act 1967

"The Act provides consumers faced with this type of selling method with legal protection in the form of a 7 day cooling-off period after the making of an agreement during which the consumer may cancel the contract by notice in writing. The Act also provides that the seller must disclose to the consumer the rights of cancellation in a written statement and that the contract is unenforceable if the disclosure requirement is not met."





Lazy is such an ugly word, I prefer to call it selective participation



Tatou

235 posts

Master Geek


  #381435 17-Sep-2010 20:42
Send private message

Thanks all for the comments.


I will be sending a couple of polite letters to Telecom and Slingshot rather than ring the call centers.  


There is too much time elapsed for the Door to Door to apply.


Ironically she was trying to save some money being on the single pension. It will probably be a year before she starts any savings at all once you add the modem/early termination fee and the Slingshot "connection" fee and she appears to have a worst service due to login problems every time she starts up the computer. 

Of course she is not a reader of Geekzone or she may have checked before signing up :-)


Thanks again


PS I tried to post this both in Telecom and Slingshot areas but couldn't work out how to (if possible). 



 

robbyp
1199 posts

Uber Geek


  #381437 17-Sep-2010 21:05

Tatou: Thanks all for the comments.


I will be sending a couple of polite letters to Telecom and Slingshot rather than ring the call centers.  


There is too much time elapsed for the Door to Door to apply.


Ironically she was trying to save some money being on the single pension. It will probably be a year before she starts any savings at all once you add the modem/early termination fee and the Slingshot "connection" fee and she appears to have a worst service due to login problems every time she starts up the computer. 

Of course she is not a reader of Geekzone or she may have checked before signing up :-)


Thanks again


PS I tried to post this both in Telecom and Slingshot areas but couldn't work out how to (if possible). 



 


 

As others have agreed, telecom hasn't done anything wrong here as a contract is a contract, and the issue is more to do with Slingshot. I hope that you get it sorted, and what should happen is that Slingshot pays your mum back the early termination fee that she has to pay telecom. Telecom may just waive it, but as they are the one losing the customer and the income, I don't think they should. I think it should be Slingshot who comes to the party on this, due to the way it was sold, and the hard sell cold calling they do. Personally I hate people taking advantage of the elderly. I am not saying they did this, but I assume they would have known her age/date of birth and lack of technical knowledge when she signed up.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.