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PerryNZ

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#73829 23-Dec-2010 10:57
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Telecom Execs Cut Up Credit Cards
BusinessDesk
22/12/2010

Telecom's entire executive team has cut up its corporate credit cards, as the company starts an efficiency drive that chief executive Paul Reynolds is telling staff will put an end to the company "waffling around."

Savings of "at least $100 million" are being targeted from capital spending plans, while the company can save "tens of millions by just looking at the way we spend individually."

"The entire executive team has cut up their credit cards, including myself," says Reynolds. "We're going to cut credit cards in Telecom to 1000 from 3500 in coming months."
Just as the new ones arrive, I suppose?  What a piece of ridiculous grand-standing. Staff will be simply required to pay-as-they-go and seek reimbursement, later, supported by relevant documentation. What's changed?

Meanwhile, Reynolds is also signalling a shake-up in the way the national telco does business internally, and with its partners.

"We've got poor accountability, we're siloed in our decision-making, and our core processes and operations aren't working well enough. That's the challenge, and it's a big one. While it might sound dramatic, we can't afford to waffle around anymore."

With respect to its product mix, Reynolds says that by 2013 "instead of being in every market, every segment, we would have chosen markets where we have competitive advantage and where there are profits to be made.


Take short cuts (e.g. the XT Notwork) and then blame the staff! I hope those actually doing the work don't get kicked in the guts, just as the Xmas credit card bill is due for payment.

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freitasm
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  #420911 23-Dec-2010 11:02
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Dr Paul Reynolds is not blaming the staff. He actually did a good job of fronting up the TV crews and public scrutiny during the XT launch problems.




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keewee01
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  #420916 23-Dec-2010 11:14
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PerryNZ: Telecom Execs Cut Up Credit Cards
BusinessDesk
22/12/2010

Telecom's entire executive team has cut up its corporate credit cards, as the company starts an efficiency drive that chief executive Paul Reynolds is telling staff will put an end to the company "waffling around."

Savings of "at least $100 million" are being targeted from capital spending plans, while the company can save "tens of millions by just looking at the way we spend individually."

"The entire executive team has cut up their credit cards, including myself," says Reynolds. "We're going to cut credit cards in Telecom to 1000 from 3500 in coming months."
Just as the new ones arrive, I suppose?  What a piece of ridiculous grand-standing. Staff will be simply required to pay-as-they-go and seek reimbursement, later, supported by relevant documentation. What's changed?


This actually works very well to reduce spending as it makes people think twice about charging things, where-as previously they'd not think about a purchase at all, just whip out the plastics and swipe it. Plus, no one wants a whole lot of work things sitting on their personal credit card.

PerryNZ

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  #420917 23-Dec-2010 11:22
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freitasm: Dr Paul Reynolds is not blaming the staff. He actually did a good job of fronting up the TV crews and public scrutiny during the XT launch problems.


So it was just one of those things?
Did he take the blame, perhaps?
Or was it just clever media relations
spin & carefully spun sophistries?

Besides, reference to the XT Notwork
debacle was an example. In the
article referenced is talk of staff
cut-backs. It bothers me that all
such exercises seems to start with
the top critically appraising those
at the bottom - the ones who do
all the real service work!

When those at the top say: "we're
taking a big pay cut," we'll have to
take them seriously. Until then . . . .

Hell, it must be a struggle on a paltry
$4M-plus!

Although a drawing a long bow (as
they say) comparing the Heathrow
Airport company seems apt: quite
inadequate investment in stand-by
infrastructure has been implicated
in the chaos, there.




PerryNZ

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#420918 23-Dec-2010 11:24
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keewee01: This actually works very well to reduce spending as it makes people think twice about charging things, where-as previously they'd not think about a purchase at all, just whip out the plastics and swipe it. Plus, no one wants a whole lot of work things sitting on their personal credit card.

It's never bothered me and a few others I know.
We get to keep all the rewards gained, that way.

wallross
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  #420920 23-Dec-2010 11:27
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keewee01 is correct, removing company credit cards is mainly about changing the behaviours of those staff who have them. The "think twice" mentality certainly comes into play.

(not withstanding your "rewards" comment - that is an added bonus for staff I suppose)

From my experience, most large companies who implement such a system will ensure that staff can get advances (eg for overseas trips) and also will process expense claims immediately after they are incurred, and make the payment to the staff member prior to the bill needing to be paid (ie no interest worries).  It has the added side benefit for the company of encouraging staff to process expense claims in a more timely manner.

freitasm
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  #420922 23-Dec-2010 11:29
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Paul Reynolds did get a pay cut.

Staff reduction is the way large companies deal with cost reduction. It starts from the top because the folks at the top are the ones paid to give guidance to the company.

Nowhere in that article there's a word about reductions being tied to XT launch problems.

And the first ones to get the credit cards removed were the top bosses. So that nullifies your point that only the small fry is being denied anything.






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naggyman
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  #420960 23-Dec-2010 12:52
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I think the salary pyramid (if thats what you can call it) needs to be turned.
The most money spent on the engineers, sales staff etc.
And the least on the CEO and the like.




Morgan French-Stagg

 

morgan.french.net.nz

 

 


 
 
 

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nate
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  #420983 23-Dec-2010 14:00
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naggyman: I think the salary pyramid (if thats what you can call it) needs to be turned.
The most money spent on the engineers, sales staff etc.
And the least on the CEO and the like.


Pay peanuts and you get monkeys.

So you want, essentially, the captain of the Telecom ship to have a massive drop in salary?  Good luck finding anyone with experience and the right skills to take the helm once he goes.

keewee01
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  #421000 23-Dec-2010 14:40
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nate:
naggyman: I think the salary pyramid (if thats what you can call it) needs to be turned.
The most money spent on the engineers, sales staff etc.
And the least on the CEO and the like.


Pay peanuts and you get monkeys.

So you want, essentially, the captain of the Telecom ship to have a massive drop in salary?  Good luck finding anyone with experience and the right skills to take the helm once he goes.


I'll do it for a measly sum of $1,000,000!

PerryNZ

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  #421017 23-Dec-2010 15:05
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nate:
naggyman: I think the salary pyramid (if that's what you can call it) needs to be turned.
The most money spent on the engineers, sales staff etc.
And the least on the CEO and the like.

Pay peanuts and you get monkeys.

So . . .

Pay bigger peanuts and get bigger monkeys.

freitasm
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  #421019 23-Dec-2010 15:14
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Haters are gonna hate...

Serioulsy, this is getting annoying. You haven't proven your point. Completely missed (or intentionally did) the gist of the story and is distorting the truth to make it fit your hate agenda.

I am quite inclined to invoke the troll part of the FUG.





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PerryNZ

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  #421023 23-Dec-2010 15:30
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Mauricio, your "phaith" in Tele-con is touching. Have
another read of the article. The only place the word
'customer' is mentioned is like this
customer demands
Taking the context reasonably, it smacks of being
spat out in the same way one might expect of the
phrases: rate demands or tax demands.

Shareholders are the primary focus. Customers,
the ones who provide the money and whom should
be top of the list are spoken of in a throw away
comment akin to something the cat dragged in.

freitasm: Paul Reynolds did get a pay cut.

Your adduced evidence for that claim being  . . . . ?
(Don't confuse bonus for pay, BTW.)

freitasm: Staff reduction is the way large companies deal with cost reduction. It starts from the top because the folks at the top are the ones paid to give guidance to the company.

They may be paid to give it, but you can rest
assured not a one of them will be recommending
their own redundancy, no matter how meritorious
their own severance might be.

freitasm: Nowhere in that article there's a word about reductions being tied to XT launch problems.

Twice, I've made it clear that the reference was an example.

freitasm: And the first ones to get the credit cards removed were the top bosses. So that nullifies your point that only the small fry is being denied anything.

The small fry had/have credit cards? You astonish me.
Seriously, the "top bosses" will be putting in claims
for work expenses in a different way, that's all.

This cut-up-the-cards thing is window dressing:
nothing more. A charade for the benefit of the ill-
informed or easily-duped. Like the share market.

DeroyBoy
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  #421025 23-Dec-2010 15:36
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freitasm: Haters are gonna hate...

Serioulsy, this is getting annoying. You haven't proven your point. Completely missed (or intentionally did) the gist of the story and is distorting the truth to make it fit your hate agenda.
 


+1

If you don't like the company don't use their services. Simple 

PerryNZ

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  #421027 23-Dec-2010 15:49
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freitasm: Haters are gonna hate...

Seriously, this is getting annoying. You haven't proven your point. Completely missed (or intentionally did) the gist of the story and is distorting the truth to make it fit your hate agenda.

I am quite inclined to invoke the troll part of the FUG.

What then do you think is "the gist of the story?"

I don't have a hate agenda. (Your word choice.)
Sometimes, certain things need to be said, or
certain things need to be exposed for the real
falsifications or charades that they are.

I have lived many years under the Draconian
tyranny of the company. Perhaps have a look
down the comments, here?

For now, I can't find the reference to the speech
Gattung gave in OZ, in which she admitted to
screwing the NZ customer base. Maybe another
forumite has it?

However, where is the evidence that much of
anything has changed? Compete on quality of
service? Hell, no. Better to exploit one's non-
competitive advantage. Even the W'gton wood-
enheads finally woke up to the game plan.

PerryNZ

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  #421028 23-Dec-2010 15:53
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DeroyBoy: +1
If you don't like the company don't use their services. Simple 

Right. Just like saying, if I don't like the local Council
or Mayor, I should find a competitor? There isn't one.

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