Hi, I am a Telecom mobile telephone account holder and I have noticed an increasing number of messages that are not being received (and those are just the ones I know about). In this instance, my son sent me a message this afternoon from his Vodafone phone, which I have still not received. He initially got into a bit of trouble for this alleged non-communication :-)
I called Telecon and the call centre acknowledged the fault, but would not say when it would be fixed, or how long there had been a known problem. The person advised me to visit a Telecom shop and get my phone "reset". I have an HTC Apache that is happily receiving messages from other Telecom account holders, and has heaps of available memory.
I also called Vodafone. They checked my son's message queue, and could confirm that a message my son sent to my phone this afternoon at 4:00pm had left the Vodafone network, and he has been charged for it! I have yet to see the message.
This is just one of many cases. I do not receive messages from friends in the UK, and my son's messages are often lost. I send messages to my son that are usually received, but often delayed by several hours.
This is very frustrating, and I am not sure what I can do next (apart from go to Vodafone). It does not seem right that my son gets charged for messages that are not delivered. I am glad it was nothing urgent. Obviously, it is very difficult for me to prove which messages I have NOT received though! Is it actually worth my time to have my phone "reset"?
Any suggestions?