I just tried to ring up Telecom about their refund offer, Strangely enough their phones were REALLY busy and my call back from the automated system was not answered. (My was more a query than anything else)
I'd like to ask one thing though from fellow geeks.
The offer as quoted in the Press was
"Telecom customers whose landline or broadband services have been affected for more than 24 hours will recieve a one month credit"
Don't get me wrong, I REALLY appriciate this gesture from Telecom and all the other telcos support as well.
The reason why I was ringing Telecom was I had no power for around 7 days, so how the heck can I figure out if I did actually have outages on the telecom network for broadband.
In fact considering the enormity of what happened and when I got back home, having no analogue phone I could not check that at all and most definately decided against driving to work to get one.
I was ringing them to find out when our phone and broadband systems came back online to see if I qualified.
I feel there will be a LOT of people in the same situation and over a range of telcos, but testing our communications unless you had an analogue phone was not possible (And definately no testing broadband).
I'm assuming considering the number of Chorus vans I've seen since it happened there was most definately some damage, but personally I think asking us to put it into a quantifiable measure of 24 hours and proving it would be difficult at best.
Your thoughts?
Tel.
P.S. Keep an analogue phone in your emergency kit.