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Internet is my backyard...
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GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH
GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH
Working for Service Plus - www.serviceplus.co.nz
Authorised Service Agent for Apple, BenQ, Sony, and Toshiba - warranty & non-warranty repairs.
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A little over 48 hours before we moved I phoned Telecom again on 123, and was advised that although changing over the phone to the new address wasn’t a problem, sorry but they needed 6 WEEKS notice prior to moving for the ADSL to be transferred to the new address. Considering I had first spoken to them exactly 6 weeks prior to the move I wasn't overly impressed by this statement. I was also at this point told there was a $99 fee for moving the ADSL, on top of the $45!
After insisting on talking to a supervisor and then being told there were no availble technicians for over a week (yeah right), ADSL was up and running 3 days after we moved in. They still charged both fees.
If you’re quoted something over the phone, get it sent out in writing. Either by email, fax or get them to post it out.
psychrn: What did they orginally say to you about moving on the saturday??
Working for Service Plus - www.serviceplus.co.nz
Authorised Service Agent for Apple, BenQ, Sony, and Toshiba - warranty & non-warranty repairs.
I'd have to agree with freitasm on this one... I worked on a helpdesk, which was treated like a call centre... what's the difference? Well IMHO a helpdesk is there to provide solutions, a call centre is there to pass issues on for resolution! Not that a customer cares about whether it's a call centre or a helpdesk... As a CSR I found it very frustrating... being expected to resolve fairly complex issues (often for customers with zero knowledge about technology) in the same amount of time it takes to look up a phone number...
I've had extremely bad service from CSRs at Telecom, Sky, Air NZ, amongst others.
My advice is always ask for an employee number when you feel things are going wrong, often CSRs know their calls are recorded and this will jolt them into doing things properly.
Always be very polite! Remember they are often (but certainly not always) poorly paid and work long hours in unpleasant conditions. And more importantly, a fair percentage of the calls CSRs get are from people who are already pissed off with the world- these CSRs are human. I can tell you from experience that rude callers wont get any special treatment (and nor should they).
And if you're still getting no satisfaction, ask for a supervisor. When you speak to the supervisor, ask for an email address of the supervisor’s boss. I find explaining your frustration over the phone (when you're already unhappy) is a bit of a waste of time. Taking some time out to write an email will let you get the details out in a way you want them.
I also make sure if I get good service, I say thanks, and if the service is very good, I'll make sure I email to that effect.
Either way, thank god I'm not a CSR anymore... they say being a young doctor is stressful... whatever...
Felix: I've had extremely bad service from CSRs at Telecom, Sky, Air NZ, freitasm amongst others.Are you saying "freitasm" gave you a bad customer service experience, or is my name being used as a vocative (#2)?
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