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432 posts

Ultimate Geek
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Topic # 85019 11-Jun-2011 16:17
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Hi I'm on telecom broadband in Wellington - I can't access https://docs.google.com/ which is more than annoying! It was OK yesterday must have started sometime today According to http://www.downforeveryoneorjustme.com/ its just me - anyone else got the problem? 




I help authors publish their books - DIYPublishing.co.nz

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Uber Geek
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  Reply # 480082 11-Jun-2011 16:19
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Working for me



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Ultimate Geek
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  Reply # 480084 11-Jun-2011 16:25
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are you on telecom?




I help authors publish their books - DIYPublishing.co.nz

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Uber Geek
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  Reply # 480086 11-Jun-2011 16:29
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lissie: are you on telecom?


Nope

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Uber Geek
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  Reply # 480090 11-Jun-2011 16:41
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Hi, Lissie, Ahmad reports similar issues also, but as I have stated in that thread (see below) I have no issues with google docs, to confirm I just went there and opened a few up, even edited one and put it back, no probs, and yes in Welly on Telecom.

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=85001

Cyril



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Ultimate Geek
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  Reply # 480093 11-Jun-2011 16:46
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no doubt its their rather translucent proxy again - lucky my neighour has unsecured telstra clear connection within range!




I help authors publish their books - DIYPublishing.co.nz

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  Reply # 480094 11-Jun-2011 16:51
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lissie: no doubt its their rather translucent proxy again - lucky my neighour has unsecured telstra clear connection within range!


that's not nice. it's called stealing? 




Do whatever you want to do man.

  



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Ultimate Geek
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  Reply # 480100 11-Jun-2011 17:09
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stealing would be using it all the time - I consider a couple of minutes here and there as pilfering




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  Reply # 480106 11-Jun-2011 17:24
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Hmmm, sounds like it might be a cache issue, Paul Tinson (ptinson) used to deal with this area, I see he has now moved to Orcon, anyway are you both using Telecoms DNS servers?

ie 202.27.158.40 and 202.27.156.72


What do you get for a tracert as per below.

Tracing route to docs.google.com [122.56.115.26]
over a maximum of 30 hops:

1 1 ms 2 29 ms 29 ms 30 ms 125-XX-XX-X.jetstream.xtra.co.nz [125.XXX.X.X]

3 * 2055 ms 2050 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4 39 ms 39 ms 39 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5 44 ms 39 ms 40 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
6 40 ms 39 ms 40 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
7 43 ms 40 ms 39 ms ae10-10.tkbr10.global-gateway.net.nz [202.50.232.206]
8 39 ms 96 ms 42 ms cache.googlevideo.com [122.56.115.26]

Trace complete.


Cyril



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Ultimate Geek
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  Reply # 480107 11-Jun-2011 17:34
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yes I am using telecom DNS - I got the following

Tracing route to docs.google.com [210.55.180.151]
over a maximum of 30 hops:

1 96 ms 42 ms 99 ms dsldevice.lan [192.168.1.254]
2 67 ms 24 ms 157 ms 122-59-240-1.jetstream.xtra.co.nz [122.59.240.1]

3 * 49 ms 36 ms mdr-fid-dom.akcr10.global-gateway.net.nz [202.50
.238.50]
4 35 ms 36 ms 36 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
5 48 ms 37 ms 36 ms v4.aksw7.global-gateway.net.nz [210.55.202.51]
6 36 ms 35 ms 36 ms ae0-30.akbr4.global-gateway.net.nz [210.55.202.1
02]
7 35 ms 36 ms 36 ms ae5-2.akbr5.global-gateway.net.nz [202.50.232.78
]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * *




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  Reply # 480114 11-Jun-2011 18:07
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I've got a similar problem too, I can't access http://docs.google.com/support/bin/answer.py?answer=37560

My DHCP supplied dns servers to my thompson router are:

Primary DNS:    122.56.237.1
Secondary DNS:    210.55.111.1

And this is the traceroute i'm getting.

C:\Documents and Settings\Caroline>tracert docs.google.com

Tracing route to docs.google.com [210.55.180.154]
over a maximum of 30 hops:

....
  3    23 ms    52 ms    35 ms  115-188-216-1.jetstream.xtra.co.nz [115.188.216.1]
  4    35 ms    38 ms    35 ms  mdr-fid-dom.akcr10.global-gateway.net.nz [202.50.238.50]
  5    35 ms    35 ms    34 ms  ae4-20.akcr10.global-gateway.net.nz [202.50.238.49]
  6    36 ms    36 ms    36 ms  v4.aksw7.global-gateway.net.nz [210.55.202.51]
  7    35 ms    34 ms    34 ms  ae0-30.akbr4.global-gateway.net.nz [210.55.202.102]
  8    35 ms    34 ms    35 ms  ae5-2.akbr5.global-gateway.net.nz [202.50.232.78]
  9     *

So I am thinking that there is something wrong, i'm also in wgtn... doing some investigation internally.

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Wannabe Geek


  Reply # 480163 11-Jun-2011 20:39
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Several people, including me, have the same problem.

Had to tether iPhone, use the Vodafone mobile broadband connection, and it worked. So has to be a Telecom problem.

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  Reply # 480164 11-Jun-2011 20:45
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vikramnz: Several people, including me, have the same problem.

Had to tether iPhone, use the Vodafone mobile broadband connection, and it worked. So has to be a Telecom problem.


Please be sure to log a call via 123, or send an e-mail via http://telecom.custhelp.com/app/ask and select the "fault reporting" tab.

Just so the powers that be have a list of affected customers.  As it's not an area I support I am trying the best I can to find the correct support team.

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  Reply # 480175 11-Jun-2011 21:42
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There seems to be an issue with the local google cache servers which is being worked on.

In the interim if you use either the old DNS servers (alien and terminator) or the XT ones (dnsc1/2) then it works fine by pointing to the international servers.

Other Telecom DNS Servers:

dnsc1.xtra.co.nz        202.27.158.40
dnsc2.xtra.co.nz        202.27.156.72

terminator.xtra.co.nz   202.27.184.5
alien.xtra.co.nz        202.27.184.3

If you (like me) have a Thompson router you can telnet into the box (192.168.1.254 by default) as per these instructions and set the DNS server via the command line:

Login with the username/password "Admin/Admin" (with the upper A).  And type the following commands:

dns server route list
    - This will show the NS1/NS2 DNS servers.

dns server route flush
     - This will remove all the DNS entries.

dns server route add dns=202.27.158.40 metric=0 intf=Internet
dns server route add dns=202.27.156.72 metric=0 intf=Internet
     - This adds dnsc1 & 2 as primary Name servers.

exit
    - To logout

This should fix you in the interim until the next reboot of the router and hopefully the Google servers get fixed soon.

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Master Geek


  Reply # 480194 11-Jun-2011 23:20
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I also cannot access Google docs from Parklands / Christchurch; but it may be part of a different problem, since my Telecom broadband has been generally very slow with overseas sites for 3-4 days.

Meow
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  Reply # 480211 12-Jun-2011 00:22
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