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Doesn't know what he doin
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Topic # 92515 31-Oct-2011 20:16
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So this morning we awoke to having no Internet, via wireless and Ethernet.

Rebooted, reset, isolated, everything. Called Telecom about half 7, told them the issue and what I had done. Then I noticed some noises on the line and informed them. They said they would replace my modem and a new one will be with me withen 2 days, but we usually have it next day from experience. Was off the phone withen 10 minutes. Pretty good.

Got home at about 4, ready to go online, since I had just completed my external Graphics work, and had an interview at Unitec for a BA in Architectural Studies, which was... interesting... So yeh I forgot we had no internet and went and barrowed a modem from my mates house, a Cisco Modem + Wireless N router. He had used it on Telecom no probs so I hooked it up and had same issue, flashing DSL light but not Internet LED.

Contacted telecom again, told them the new issue, went through some more troubleshooting and was transferred over to tier 2 support. They did a few more trouble shooting tips, updated something on their end and found the problem was most likely with the line since we have a perfect setup according to him, (built in line splitter). So he booked a techie to come out tomorrow afternoon when we would be home, since I called around 7. Was off the phone with him in about 20minutes.

Called up not long later after I found my old T-Stick and Data SIM in it. Told them I had $20 credit and wanted MBB. They told me my options but were more than happy to credit me $5 and put me on the 500MB plan, which I was more than happy with. Off the phone in less than 5 minutes this time and I'm currently on MBB right now with my XT T-Stick.

So this has been the quickest night of phone calls with Telecom in a long time, and I'm pleased to say they have improved significantly and I'm very impressed. So thanks Telecom, although I'm not too happy with the line being faulty, at least your team appeared more than happy to assist in getting it fixed.

Keep it up guys :D

- Sam 




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


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  Reply # 540187 2-Nov-2011 08:46
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Great to hear that Sam. Thanks for taking the time to write this up.

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