Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Doesn't know what he doin
2879 posts

Uber Geek
+1 received by user: 369

Subscriber

Topic # 92515 31-Oct-2011 20:16
Send private message

So this morning we awoke to having no Internet, via wireless and Ethernet.

Rebooted, reset, isolated, everything. Called Telecom about half 7, told them the issue and what I had done. Then I noticed some noises on the line and informed them. They said they would replace my modem and a new one will be with me withen 2 days, but we usually have it next day from experience. Was off the phone withen 10 minutes. Pretty good.

Got home at about 4, ready to go online, since I had just completed my external Graphics work, and had an interview at Unitec for a BA in Architectural Studies, which was... interesting... So yeh I forgot we had no internet and went and barrowed a modem from my mates house, a Cisco Modem + Wireless N router. He had used it on Telecom no probs so I hooked it up and had same issue, flashing DSL light but not Internet LED.

Contacted telecom again, told them the new issue, went through some more troubleshooting and was transferred over to tier 2 support. They did a few more trouble shooting tips, updated something on their end and found the problem was most likely with the line since we have a perfect setup according to him, (built in line splitter). So he booked a techie to come out tomorrow afternoon when we would be home, since I called around 7. Was off the phone with him in about 20minutes.

Called up not long later after I found my old T-Stick and Data SIM in it. Told them I had $20 credit and wanted MBB. They told me my options but were more than happy to credit me $5 and put me on the 500MB plan, which I was more than happy with. Off the phone in less than 5 minutes this time and I'm currently on MBB right now with my XT T-Stick.

So this has been the quickest night of phone calls with Telecom in a long time, and I'm pleased to say they have improved significantly and I'm very impressed. So thanks Telecom, although I'm not too happy with the line being faulty, at least your team appeared more than happy to assist in getting it fixed.

Keep it up guys :D

- Sam 




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


Create new topic
489 posts

Ultimate Geek
+1 received by user: 3

Trusted

  Reply # 540187 2-Nov-2011 08:46
Send private message

Great to hear that Sam. Thanks for taking the time to write this up.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.