Ok so I moved to Telecom XT a week ago as I finally had to give up on my poor 2degrees reception. When setting up the account in their Westgate store I made sure I understood when my billing month would be. This had hit me with 2degrees as I'd had a partial month of about 10 days and then my account reset with a new billing period.
I had 2 staff members in the store assure me that my billing month would commence when the account opened, and as such it would be just over a month before I got my first bill.
Well surprise surprise my account reset after a week and I've just got my first bill. Just to compound matters I've now discovered I need to pay in advance for the monthly charge which I also wasn't informed about when I opened the account. So much for the account being postpay.
I've now spent over a day trying to convince someone at Telecom the fully nature of my issues and allow me to commence a proper complaints process against the store in question. I do miss the customer support team at 2degrees, plus the fact that they don't charge in advance for postpay.