Should a Technician have come around to my house?

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NonprayingMantis

6434 posts

Uber Geek

#1009064 19-Mar-2014 15:40

Scotty1986: Hi All

I recently switched from Telecom VDSL to Vodafone VDSL and was told a tech would come around and inspect my set up, he called me on the day and said he would be 30mins but he never showed up. My VDSL came online so I just let it go. Over a month later I am getting speeds of 35 ping and 25 down 9 up. I was getting better speeds and around half the ping with Telecom.

Now although I know the basics about VDSL (DLM, Profiles etc) I do not know enough to tell if my set up is optimized and if I could be getting better speeds. I'm using the Vodafone supplied HG659 which does not tell me what DLM profile I am on or my line Attenuation. I would love to know this information.

When the Telecom tech came around the first time he was gone with 20mins, he put a new plug into the wall, tested and left. Now that my new Vodafone connection has been up for over a month I would have thought that maybe my speeds would have improved a little. But I have not seen a change. Is there a chance that DLM is not working for me, or there is a issue with my wiring? Or do I need to continue to wait? I was tempted to call Vodafone and ask to reset my DLM and start from fresh.

I am a pretty keen gamer so ping is important to me and I do notice even the slightest of changes. My devices are all wired.

So, should I wait, reset DLM, or get the tech to actually come around like he was meant to (I informed Vodafone and the Tech that I had VDSL previously but they said the tech would still come around anyway).

DLM aside, Vodafone have paid Chorus $5 x 30= $150 +GST for a connection + wiring order (which means indirectly you are paying that too) and if the tech never turned up then this hasn't been done.
I would request a technician come round to check your wiring, even though it is probably fine (although 20mins does sound pretty quick for the original master filter install though, so it probably is worth a check)

If they don't send one, I would request a credit of $150+GST because you aren't getting a service you have paid for.

Scotty1986

315 posts

Ultimate Geek

#1009082 19-Mar-2014 16:05

Thanks for the advice Mantis. I think I do want the tech to visit just so I know my set up is optimal.

hio77

12999 posts

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Lizard Networks

#1009093 19-Mar-2014 16:11

Scotty1986: When you say rare, I'm guessing bad type of rare?

good rare actually.

regardless, you seem to have lost it again.

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Scotty1986

315 posts

Ultimate Geek

#1009101 19-Mar-2014 16:25

I have not used my connection in over a week (apart from the wife doing her usual Celebrity stalking) as I work at sea, does usage effect a line? I'm away every second week for at least 7 days. Just got home today. Its seems a little sad that the first thing I do is run a speed test. Maybe I need to join a group? Hello, my Name is Scott and I'm a Net-holic.

hio77

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Lizard Networks

#1009109 19-Mar-2014 16:32

Scotty1986: I have not used my connection in over a week (apart from the wife doing her usual Celebrity stalking) as I work at sea, does usage effect a line? I'm away every second week for at least 7 days. Just got home today. Its seems a little sad that the first thing I do is run a speed test. Maybe I need to join a group? Hello, my Name is Scott and I'm a Net-holic.

nope not at all.

looks like your lines been up for 23 days? for sync speeds to change it will drop.

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Scotty1986

315 posts

Ultimate Geek

#1019829 7-Apr-2014 11:10

Hi guys, a quick update for you all. 8 days ago I got a txt message saying Vodafone were doing work in my area. When I arrived home from sea the other day I ran a speed test and to my surprise my ping has dropped to 15 but my download had also dropped to 20mbps, thats a decrease of around 6 Mbps, my upload stayed the same. My DSL up time had been reset on my modem also. Is this DLM or some other trickery at play?

I'm not unhappy with this though, because I am a online gamer so a lower ping is important to me, and this halved it.

Connection status:

Showtime

Upstream line rate (kbit/s):

10342

Downstream line rate (kbit/s):

23063

Maximum upstream rate (kbit/s):

12536

Maximum downstream rate (kbit/s):

23296

Upstream noise safety coefficient (dB):

15.8

Downstream noise safety coefficient (dB):

12.4

Upstream interleave depth:

Downstream interleave depth:

Line standard:

VDSL

Upstream line attenuation (dB):

Downstream line attenuation (dB):

Upstream output power (dBmV):

2.3

Downstream output power (dBmV):

13.4

Downstream interleave depth:

None

DSL up time:

8 days 8 hours 1 minute 29 seconds

hio77

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Lizard Networks

#1019838 7-Apr-2014 11:20

since the vodafone modem missreads stats, cant really tell you.

it sounds like you moved down to about DLM-1 (cant tell where your pinging to...)

ild flick TimA a message, and just tell him, your line had a odd rsync after that message.. he can dig up your stats and see whats happened.

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Scotty1986

315 posts

Ultimate Geek

#1024004 12-Apr-2014 14:57

Can somebody please explain a little to me about what my stats say. Am I on DLM 1 because I have a 0ms delay? Also, are those high average or low error rates I am getting? I would love to know if some work needs to be done on my line. (Edit: It may be worth mentioning that my modem was restarted last night)

Modem state: up
Up time (Days hh:mm:ss): 0 days, 16:34:32
xDSL Standard: ITU-T G.993.2
Channel Mode: Interleaved

Number of reset: 1

Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM IKNS
Specific: 0000 0001

System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000

Bearers generic info DS US
Payload rate [Kbps]: 24339 10342
Attenuation [dB]: 14.2 28.2
Margins [dB]: 12.2 16.4
Output power [dBm]: 13.5 2.6

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 0.00 0.00
Delay [ms]: 0.00 0.00
Depth []: 1 0.00
R: 0 0

.997.1 Statistics (Current):

Failures:
Line failures Near end
Loss of signal (LOS): 10
Loss of frame (LOF): 10
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 618

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 748 8
FEC: 0 78

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1867 N/A

.997.1 Statistics (last 15 minutes):

Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 1

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 748 8
FEC: 0 78

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1867 N/A

.997.1 Statistics (last 24 hours):

Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 27

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 748 8
FEC: 0 78

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1867 N/A

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