Why would Suresignal calls be worse quality than non-Suresignal calls from the same location?

Forums › One NZ (including Farmside) › Why would Suresignal calls be worse quality than non-Suresignal calls from the same location?

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#1158029 19-Oct-2014 19:22

how does one obtain a sure signal, as the help desk wernt to foward on the issue

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#1158031 19-Oct-2014 19:26

johny99: how does one obtain a sure signal, as the help desk wernt to foward on the issue

Buy it from geektastic? Sounds like he doesn't need it anymore.. Can a sure signal be re-sold and used on a different Vodafone broadband connection?

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#1158032 19-Oct-2014 19:28

johny99: how does one obtain a sure signal, as the help desk wernt to foward on the issue

Vodafone NZ site or Trademe

more than one type of Sure Signal unit and broadband needs to be with Vodafone

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#1158096 19-Oct-2014 21:17

jonb:
johny99: how does one obtain a sure signal, as the help desk wernt to foward on the issue

Buy it from geektastic? Sounds like he doesn't need it anymore.. Can a sure signal be re-sold and used on a different Vodafone broadband connection?

yes!

think of it as a 'device' which needs a vodafone BB link to work (like a mobile needs a SIM card) ...

any (nz) SureSignal can be used on any VODAFONE broadband link (and is zero rated if you still have a 'cap' too!) BUT also requires at least 1Mb of upload speed to function adequately too!

Also, watch for the proviso that a 'home' S/S only support 4 phones at a time, and you can't set any restrictions on which phones link to it either (!) [i]technically] you could end up losing out on using your own device if the neighbours all have VF and are in signal range of your unit.

Finally, 2D mobiles can't 'roam' onto S/Signal devices either, so it only works on a VF BB line with a VF SIM'd Celphone, and only does 4 connections at a time (unless you get the 'business' unit which goes for around $1000.

Did I miss anything the @JohnR or @Demeter ? :D

*edit - typo

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#1158133 19-Oct-2014 22:14

RunningMan:
hio77: How about another approach here...

try turning your offsite backups off for a bit, and see if call quality improves?

This. Unless you have qos set up to ensure the sure signal is getting the bandwidth it needs, then it's going to be pretty hit and miss. Your recent thread indicating your upstream is continuously maxed out would have an impact on this.

Yes we tried that too.

Made no appreciable difference though. A little if anything but still much worse than no SS at all.

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#1158135 19-Oct-2014 22:17

andrewcnz: So both phones support HD voice (a better quality audio standard) you now have better 3G coverage at your home location(and 3G at work in Auckland i would guess).
When you don't use the suresignal device quality is great (HD voice).
When you turn on the suresignal and connect the quality is poor( as this device is not HD voice capable).
Is this the issue that is being complained about?
Is the suresignal device even needed now?

SS gives 5 bars in the house. No SS give 3 or 4 depending on where you are (our house is 100% concrete walls with steel rebar, so basically not great for radio waves to pass through!).

As a non-comms person, logic suggests that 5 bars always ought to be better than 3 or 4.....

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#1158136 19-Oct-2014 22:17

What are your xDSL line stats? Do you have a master filter installed?

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#1158155 19-Oct-2014 23:37

coffeebaron: What are your xDSL line stats? Do you have a master filter installed?

DSL synchronization status:

Connection status:

Showtime

Upstream line rate (kbit/s):

3024

Downstream line rate (kbit/s):

28671

Maximum upstream rate (kbit/s):

2872

Maximum downstream rate (kbit/s):

27664

Upstream noise safety coefficient (dB):

11.4

Downstream noise safety coefficient (dB):

11.6

Upstream interleave depth:

Downstream interleave depth:

Line standard:

VDSL

Upstream line attenuation (dB):

Downstream line attenuation (dB):

Upstream output power (dBmV):

6.8

Downstream output power (dBmV):

13.5

Downstream interleave depth:

None

DSL up time:

49 days 17 hours 2 minutes 47 seconds

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#1158160 20-Oct-2014 00:36

Geektastic: As a non-comms person, logic suggests that 5 bars always ought to be better than 3 or 4.....

Well you don't really need the Sure Signal with 3/4 bars inside the house.

Time to flick that unit onto trademe!!!

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#1158161 20-Oct-2014 01:20

nakedmolerat:
Geektastic: As a non-comms person, logic suggests that 5 bars always ought to be better than 3 or 4.....

Well you don't really need the Sure Signal with 3/4 bars inside the house.

Time to flick that unit onto trademe!!!

Exactly this. as pointed out by Demeter, Suresignal in already decent coverage can be bad.

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#1158171 20-Oct-2014 07:32

nakedmolerat:
Geektastic: As a non-comms person, logic suggests that 5 bars always ought to be better than 3 or 4.....

Well you don't really need the Sure Signal with 3/4 bars inside the house.

Time to flick that unit onto trademe!!!

I have noticed it can be 2/3 bars in my office sometimes.

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#1158172 20-Oct-2014 07:32

nakedmolerat:
Geektastic: As a non-comms person, logic suggests that 5 bars always ought to be better than 3 or 4.....

Well you don't really need the Sure Signal with 3/4 bars inside the house.

Time to flick that unit onto trademe!!!

I have noticed it can be 2/3 bars in my office sometimes.

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#1158173 20-Oct-2014 07:38

Sounds like you still don't need Sure Signal

sbiddle

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#1158176 20-Oct-2014 07:50

Geektastic:
As a non-comms person, logic suggests that 5 bars always ought to be better than 3 or 4.....

Yes and no.

In the GSM world yes, but in the 3G or LTE world the "number of bars" isn't quite the same as the GSM (or old AMPS/DAMPS) days where it was purely measuring the RSSI.

In the 3G and LTE world calculating signal is very different, and the "number of bars" isn't necessarily just representing RSSI but factoring in lots of other network variables. Having 3 or 4 bars isn't always going to mean your call quality or data performance will be any worse than having 5 bars.

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#1158180 20-Oct-2014 08:03

sbiddle:
Geektastic:
As a non-comms person, logic suggests that 5 bars always ought to be better than 3 or 4.....

Yes and no.

In the GSM world yes, but in the 3G or LTE world the "number of bars" isn't quite the same as the GSM (or old AMPS/DAMPS) days where it was purely measuring the RSSI.

In the 3G and LTE world calculating signal is very different, and the "number of bars" isn't necessarily just representing RSSI but factoring in lots of other network variables. Having 3 or 4 bars isn't always going to mean your call quality or data performance will be any worse than having 5 bars.

Maybe better to move to a simple traffic light display then?

Green - good signal

Amber - may be patchy

Red - likely to be bad

That way the system can assess whatever variables affect it and users will have an obvious guide to what they need to know - "can I get a decent call from here?"

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