Vodafone always connected

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone always connected

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#1657607 25-Oct-2016 18:01

Ham: Is this just marketing hype? They've been doing this for years?

A friend of mine, and someone in my family have both had this before with a Vodafone outage... Even gave them a $100 voucher for a portable hotspot thingy

No this is quite different actually

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hio77

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#1657608 25-Oct-2016 18:01

Ham: Is this just marketing hype? They've been doing this for years?

A friend of mine, and someone in my family have both had this before with a Vodafone outage... Even gave them a $100 voucher for a portable hotspot thingy

it used to be something they would only pull out in the worse of cases. Guess now they are making it a common thing to offer? Consumer wise, its a really cool thing to offer and would be appreciated. Not sure making it expected is the right move though...

Heres hoping there are ground rules to it in the fineprint..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

jjnz1

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#1657633 25-Oct-2016 18:53

TimA:

Good to see Vodafone.

When i worked there this was the customers biggest gripe. "Why couldn't a cellular and broadband company offer cellular data when their broadband is offline"

Its a big offer, Where does the line get drawn? I use the best side of 20GB a day on fixed. I couldn't see them supplying 60GB of mobile data to my phone to cover me for a 3 day fault.

Thoughts?

I can. Vodafone give 25GB free to a new connection as a taster....

Most people won't be inserting their sim card into a WiFi router, they will just use their phone or tablet. That instantly rules out Chromecast/TVs/AppleTV/torrenting etc for most of the population.

I think this is a 'calculated' risk they are taking, -you or I can suck 20GB per day because we know how, but most won't.

This is only slightly different to the Skinny/Spark/VF wireless broadband allowances...

Good move VF - now bring GB UFB!!! rrrrr.....

1eStar

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#1657808 25-Oct-2016 23:18

Does this highlight the reliability profiles of mobile versus fixed?

Or is this just a feel good promotion from the Vodafone propaganda machine?

myndlyz

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#1657868 26-Oct-2016 08:49

100gigs of data to use in a week is pretty damn generous

Jaxar

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#1658811 27-Oct-2016 11:10

1eStar: Does this highlight the reliability profiles of mobile versus fixed?

Or is this just a feel good promotion from the Vodafone propaganda machine?

Is there really an argument that any location that can get 4G that it is going to be inherently more reliable than an aging copper network? I mean don't get me wrong I'm sure we could come up with plenty of exceptions where a specific location happens to have newer copper and good internal wiring that also coincidentally is on the border of a 4G network and thus has a unreliable 4G.

My point being is most people here don't need this highlighted. Now the average consumer that gets to take advantage of this I would assume once they are past any frustrations of having to lodge a fault in the first place and then work out how to hot spot will more or less go back to their lives where they don't care how and why the internet works as long as they can see their cat videos. While some people especially like us here will see positive side of this I would see this less as feel good promotion and more of a feel less bad tactic.

Personally I see this working well is on a number of fronts for both the consumer and VF as a company.
My mother is not a computer person. She is however completely comfortable in hot spotting her ipad off her phone when she is on holiday. I didn't even have to teach her how to do this. I take this anecdotal evidence that VF are not going to have to difficult a time in helping customers take advantage of this offer when needed which should result in a better customer experience. Now leaving aside some of the more obvious competitive advantages I can also see this contributing to lower mobile data usage customers becoming aware of this feature and actually start becoming higher data consumers on average when they learn about hot spotting and start using this feature outside of a fault scenario.

Please note: I have a professional bias towards Vodafone.

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