[TelstraClear] InHome Broadband, Datacaps and billing frustrations

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] InHome Broadband, Datacaps and billing frustrations

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BurningBeard

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#189952 16-Jan-2009 10:30

lchiu7: Every month when I get my TCL bill (triple play 40G) I wonder if I should move given the cost exceeds $200. But I stay because of the service, not the pricing. I just wish they had 1) a better usage meter and 2) better plans (meaning more competitive and flexible)

I must agree you there. I'm not totally happy with the plan I'm on, I'd expect them to be more competitve and move "with the times", so to speak. But it's not breaking my bank (YET! Let's see just how much the recession affects us, I haven't had to tighten my belt yet, *touch wood*) so I have little reason to change. When I moved into my house there was already a cable there, so it makes sense to stick with that.

The service is absolutely outstanding. After hearing of no end of horror stories from friends on Vodems, talking to numerous different companies with foreign call-centres with poor manners, dodgy lines and less-than-helpful advice, it's refreshing to call Telstra to hear a friendly Kiwi voice from a CSR... who is not only polite, but helpful, and acommodating too. I don't mind the long waits, these days, it's an absolute given that you'll be in a queue for a bit if you ring a call centre.

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w2krules

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#189963 16-Jan-2009 11:26

I agree with the comments on data caps. One of the things that i really like about Orcon is that I pay for 5 GB per month in my fixed contract, then $1 per GB over that. As our useage can vary from 5 GB to 25 GB in a month, this is a great feature. I've looked at changing to Telecom, but their 20 GB plan drops you to dial up speeds if you go over the cap, and it's another $30 per month for the 40 Gb plan, which includes a static IP address that I don't need.

So maybe TCL and others should look at how they implement their data caps, although I suspect that a lot of the problem for DSL subscribers is Telecom Wholesale.

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sbiddle

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Biddle Corp

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#189977 16-Jan-2009 12:06

w2krules:
So maybe TCL and others should look at how they implement their data caps, although I suspect that a lot of the problem for DSL subscribers is Telecom Wholesale.

This thread is about InHome plans so it's nothing to do with Telecom Wholesale as it's TCL's own HFC network.

TCL really do need to look at their plans. Their current plans are probably ~4 years old and when they were set were fantastic value for money. The reality is the marketplace has changed significantly in that time.

Nety

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#190015 16-Jan-2009 15:38

sbiddle: Their current plans are probably ~4 years old and when they were set were fantastic value for money. The reality is the marketplace has changed significantly in that time.

Not to mention Telstra putting their charges up rather then down like everyone else....

I really would like to give the nuts that told Telstra that they had the best value internet plans a good kick up the a#$e!!

You might note that it was not long after that some bright spark at Telstra decided it would be a good idea to increase charges but not give us anything in return.

Hey Telstra how about doing what you did a few years ago and double the data cap but leave the cost alone. I don't want any more speed just give us more data!!

Then again it seems that Telstra have run for the hills as far as geekzone is concerned... have not heard from them for quite some time now.

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BurningBeard

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#190050 16-Jan-2009 20:11

You might note that it was not long after that some bright spark at Telstra decided it would be a good idea to increase charges but not give us anything in return.

...and the free mobile deal TV promotion mentions "helping those who help us"...
Marketing has a lot to answer for really. By-lines are all good, but actually backing them up is even better.

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DeBoyWonder

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#191000 21-Jan-2009 11:09

BurningBeard:
...and the free mobile deal TV promotion mentions "helping those who help us"...
Marketing has a lot to answer for really. By-lines are all good, but actually backing them up is even better.

The "helping those who help us" slogan was intended to highlight the fact that when we released our mobile service it was our existing customers who were given the option to take advantage of the deal first.

Unlike a lot of companies we don't restrict new services & promos to new customers we prefer to reward our existing customers first.
You will find that the same will probably happen when the HD TV service gets released, existing customers will get first dibs.

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