Android apps won't update and other page loading issues via One NZ

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492 posts

Ultimate Geek

#3272631 16-Aug-2024 17:22

Vodafone/One are aware of the issue and have made direct contact today. They advised others have reported the issue too. Sadly, just pingpath, tracert and speedtest reports wanted so far, none of which reveals anything of interest but I suppose they have to start somewhere.

RS820+, DS223, CoreELEC on Odroid N2+, 3 x Echo Dot & 7 x Google Homes connected to Home Assistant on Beelink SEi12.

lookout

626 posts

Ultimate Geek

ID Verified

#3272641 16-Aug-2024 17:43

Thanks for posting. Have been having the same issues as mentioned here on One Fibre. Home network is TP Link Decos.

NickR1

91 posts

Master Geek

One NZ

#3272661 16-Aug-2024 18:17

xbmcnut:

Vodafone/One are aware of the issue and have made direct contact today. They advised others have reported the issue too. Sadly, just pingpath, tracert and speedtest reports wanted so far, none of which reveals anything of interest but I suppose they have to start somewhere.

Quick follow-up - the root cause has been identified this afternoon.

Depending on the timing of your direct contact, I don't think additional diagnostics will be necessary.

Geekeneer

179 posts

Master Geek

ID Verified

#3272662 16-Aug-2024 18:30

NickR1:
xbmcnut:

Vodafone/One are aware of the issue and have made direct contact today. They advised others have reported the issue too. Sadly, just pingpath, tracert and speedtest reports wanted so far, none of which reveals anything of interest but I suppose they have to start somewhere.

Quick follow-up - the root cause has been identified this afternoon.

Depending on the timing of your direct contact, I don't think additional diagnostics will be necessary.

Has it been fixed or what is the ETA for the fix?

Eva888

2433 posts

Uber Geek

Lifetime subscriber

#3272739 16-Aug-2024 21:27

I’ve spent an hour today on the phone with One NZ after connecting the android dongle on three TVs in the house and a monitor, with no result. They can’t figure out why the dongle although it shows up in the Deco App and on their side as connected with good signal continually shows no internet and can’t explain why the dongle connects and works perfectly in another suburb.

They are puzzled and so am I but at least they offered to call me back.

xbmcnut

492 posts

Ultimate Geek

#3272740 16-Aug-2024 21:47

NickR1:
xbmcnut:

Vodafone/One are aware of the issue and have made direct contact today. They advised others have reported the issue too. Sadly, just pingpath, tracert and speedtest reports wanted so far, none of which reveals anything of interest but I suppose they have to start somewhere.

Quick follow-up - the root cause has been identified this afternoon.

Depending on the timing of your direct contact, I don't think additional diagnostics will be necessary.

Sadly, not fixed for me. 😢

RS820+, DS223, CoreELEC on Odroid N2+, 3 x Echo Dot & 7 x Google Homes connected to Home Assistant on Beelink SEi12.

xbmcnut

492 posts

Ultimate Geek

#3272742 16-Aug-2024 21:52

I enabled IPV6 WAN side this afternoon, no difference.

RS820+, DS223, CoreELEC on Odroid N2+, 3 x Echo Dot & 7 x Google Homes connected to Home Assistant on Beelink SEi12.

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Rickles

2937 posts

Uber Geek

Trusted

#3272787 17-Aug-2024 09:19

Wow !!! And here I thought it was just "a thing" .... I've had my Motorola mobile phone for a couple of years, and after getting a notification of available updates (Goggle), had ALWAYS needed to turn on wifi for the updates to come in.

Also, same rigmarole if wanting an App from store.

Huh! 😂

PhilZealand

13 posts

Geek

#3273294 18-Aug-2024 19:23

I am not using Android but iPhones and iPad, think I have the same pproblem. Facebook appp and Messenger app images/videos won’t load. I am using Ultra Hub and Voodafone supplied Tp-Link Super-Wifi on 3000/100 fibre. When I switch to cellular data, the apps work fine. Also noticed that Youtube loads videos slowly (several seconds delay between videos and ads loading). This all started near beginning of this month.

Dooes this sound like same problem, or should I open a seperate query/complaint with One/Vodafone ?

lookout

626 posts

Ultimate Geek

ID Verified

#3273297 18-Aug-2024 19:28

PhilZealand:
I am not using Android but iPhones and iPad, think I have the same pproblem. Facebook appp and Messenger app images/videos won’t load. I am using Ultra Hub and Voodafone supplied Tp-Link Super-Wifi on 3000/100 fibre. When I switch to cellular data, the apps work fine. Also noticed that Youtube loads videos slowly (several seconds delay between videos and ads loading). This all started near beginning of this month.

Dooes this sound like same problem, or should I open a seperate query/complaint with One/Vodafone ?

Yep, exactly the same issues here. Facebook images, YouTube buffering.. WhatsApp also won’t receive images. This is on iPhones and Windows PCs.

This is on One NZ fibre with TP Link Deco units.

stevenn

28 posts

Geek

#3273314 18-Aug-2024 22:18

Anyone heard any updates from One NZ? This is starting to bother me quite a lot, especially with pictures and videos on messenger not loading causing me to have to connect to a VPN every 5 minutes.

xbmcnut

492 posts

Ultimate Geek

#3273388 19-Aug-2024 10:38

stevenn:

Anyone heard any updates from One NZ? This is starting to bother me quite a lot, especially with pictures and videos on messenger not loading causing me to have to connect to a VPN every 5 minutes.

Vodafone contacted me Friday and requested ping, tracert data etc and this was provided Saturday AM. Despite @NickR1 advising the issue was discovered and resolved Friday, my issues continued all weekend. I let OneNZ know via DM yesterday that my issue still exists and they replied and advised they would again escalate. Now this is anecdotal, but at least for me, in the last 30 minutes, things appears to be working much better. On my TV with WiFi, the YouTube app videos now load instantly and on my Pixel 7, all of my apps updated without issue. Not holding my breath as my son is still reporting Insta page loading issues but at least for me, there appear to be some improvments this morning.

Anyone else concur?

RS820+, DS223, CoreELEC on Odroid N2+, 3 x Echo Dot & 7 x Google Homes connected to Home Assistant on Beelink SEi12.

NickR1

91 posts

Master Geek

One NZ

#3273392 19-Aug-2024 10:52

xbmcnut:

Despite @NickR1 advising the issue was discovered and resolved Friday

I apologise if I was ambiguous but no resolution occurred on Friday. We found the likely cause but we're still working alongside Meta to investigate.

In the meantime a potential workaround has been identified and I believe is being applied to impacted customers this morning.

xbmcnut

492 posts

Ultimate Geek

#3273526 19-Aug-2024 16:10

NickR1:

xbmcnut:

Despite @NickR1 advising the issue was discovered and resolved Friday

I apologise if I was ambiguous but no resolution occurred on Friday. We found the likely cause but we're still working alongside Meta to investigate.

In the meantime a potential workaround has been identified and I believe is being applied to impacted customers this morning.

Thanks for the update. Connectivity has been intermittent all day with Android apps again stalling late this afternoon although as of 1623, both my wife and son advise that Insta appears to be much improved.

RS820+, DS223, CoreELEC on Odroid N2+, 3 x Echo Dot & 7 x Google Homes connected to Home Assistant on Beelink SEi12.

Grantsimo

4 posts

Wannabe Geek

#3273617 19-Aug-2024 20:53

As of Monday evening (19th August) I still have the same issue - Instagram not loading properly, Android apps not updating. Wife also having issues. On One network, using Deco wifi system.

If I connect to mobile network, Instagram works fine but still my apps don't update at all.

Interestingly, I have another wifi network in the house from my original TP Link router which if I connect to, Instagram also works fine on that. Obviously also on One network but not through the Deco system. Maybe that is a different wifi frequency....?

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