[TelstraClear] Unusual Telstra cable door-to-door salesman

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Unusual Telstra cable door-to-door salesman - too good to be true?

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Jizah

236 posts

Master Geek

#240708 30-Jul-2009 18:57

antoniosk:
freitasm:
cyril7: One downside of TCLs HFC broadband that I see, with HFC cable you have the choice of ISP, that being TCL and....... TCL.

I was under the impression there another couple of ISPs reselling cable services?

Once upon a time... not now...

You may want to check your facts.

codyc1515

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#242723 4-Aug-2009 22:38

boby55: By the sounds of it, its too good to be true, my understanding is telstra you buy in blocks not ppm,

Second, how often do large company make an individual offer,

Thirdly free installation, if next door got sky digital installed that doesn't mean it will be free installation for myself?

Fourth and Finally, When has a door to door salesman ever cared enough to come back 3 times let alone twice if you aren't home.

Best to ring telstra before handing over any details.

Sky is different it requires a person to visit your house and install a dish,
whereas with cable, its all on the one exchange.

freitasm

BDFL - Memuneh
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#242820 5-Aug-2009 08:35

codyc1515: Sky is different it requires a person to visit your house and install a dish,
whereas with cable, its all on the one exchange.

Wrong. This might be for DSL. For cable modem networks they need to come and install a small box in your property and pull the cable to it. Also if you have cable broadband you will need a different install.

Rhinosaur

62 posts

Master Geek

#242849 5-Aug-2009 09:16

Yes apparently a technician needs to come out and dig a trench.... which he is doing tomorrow.

Rhinosaur

62 posts

Master Geek

#338414 4-Jun-2010 23:38

There was a Close-Up article on dodgy Telstra salespeople the other night, so I thought I'd post a quick follow-up to this thread. I'm still far too sore about the whole ordeal to recount it in full, unless anyone especially wants to hear it!

In short, yes it was too good to be true. The salesman was dodgy and it didn't stop there, the whole Telstra "help" team was anything but, and it took 7 MONTHS to finally be rid of the Telstra nightmare.

I'm safely back with Xnet now, and it would take nothing short of a miracle to make me consider dealing with Telstra again. I implore anyone considering Telstra to think again - there are some good honest ISPs out there to choose from, Telstra just isn't worth the stress.

ArcticSilver

729 posts

Ultimate Geek

#338434 5-Jun-2010 02:06

Rhinosaur: There was a Close-Up article on dodgy Telstra salespeople the other night, so I thought I'd post a quick follow-up to this thread. I'm still far too sore about the whole ordeal to recount it in full, unless anyone especially wants to hear it!

In short, yes it was too good to be true. The salesman was dodgy and it didn't stop there, the whole Telstra "help" team was anything but, and it took 7 MONTHS to finally be rid of the Telstra nightmare.

I'm safely back with Xnet now, and it would take nothing short of a miracle to make me consider dealing with Telstra again. I implore anyone considering Telstra to think again - there are some good honest ISPs out there to choose from, Telstra just isn't worth the stress.

What issues did you have?

michaeln

238 posts

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#338501 5-Jun-2010 12:54

cyril7:
...

The TCL HFC service does offer lower latency that ADSL with interleave on (the more common config) cannot offer, other than that if you are within 2km of a Telecom exchange or ISAM containing cabinet then TCL cannot offer better speeds at this point.

Most of the Wellington district has been cabinetised or in the process of such, so I advise you check your address on the Telecom site for when you can get ADSL2+ and if and when you may or maynot be cabinetised, as with ADSL2+ you can get speeds well beyond what TCL HFC is currently offering or indicated it will offer at resonable price in the near future.

Just my thoughts.
Cyril

Sorry, pedant mode kicks in:

HCF right now does 4Mbps, 10Mbps and 25Mbps. ADSL2+ can't do the latter, even at distances under 2km. So, TCL can and does offer better speeds at this point. All three speeds are now available in both WN & CH.

And, as has been pointed out, HCF speeds are not distance dependant.

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Screeb

698 posts

Ultimate Geek

#338518 5-Jun-2010 13:31

michaeln:
Sorry, pedant mode kicks in:

HCF right now does 4Mbps, 10Mbps and 25Mbps. ADSL2+ can't do the latter, even at distances under 2km. So, TCL can and does offer better speeds at this point. All three speeds are now available in both WN & CH.

And, as has been pointed out, HCF speeds are not distance dependant.

He said "at resonable price". $230 is not a reasonable price compared to the price of ADSL2+ which can get near those speeds (20 vs 25). It comes with a higher cap than most ADSL plans, yes, but most people are not willing to spend that much regardless. In fact I recall someone from TelstraClear mentioning that it's priced so high because the network doesn't (didn't) have enough capacity to handle more than a few at a time. In fact, you can find several posts in this forum that say they were not able to get the 25Mbit plan due to lack of capacity - so the 25Mbit plan is really not comparable to anything. Its existence is "bragging rights" for TelstraClear only. Also, the post you're replying to is a year old.

sbiddle

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#338523 5-Jun-2010 13:46

Screeb:
michaeln:
Sorry, pedant mode kicks in:

HCF right now does 4Mbps, 10Mbps and 25Mbps. ADSL2+ can't do the latter, even at distances under 2km. So, TCL can and does offer better speeds at this point. All three speeds are now available in both WN & CH.

And, as has been pointed out, HCF speeds are not distance dependant.

He said "at resonable price". $230 is not a reasonable price compared to the price of ADSL2+ which can get near those speeds (20 vs 25). It comes with a higher cap than most ADSL plans, yes, but most people are not willing to spend that much regardless. In fact I recall someone from TelstraClear mentioning that it's priced so high because the network doesn't (didn't) have enough capacity to handle more than a few at a time. In fact, you can find several posts in this forum that say they were not able to get the 25Mbit plan due to lack of capacity - so the 25Mbit plan is really not comparable to anything. Its existence is "bragging rights" for TelstraClear only. Also, the post you're replying to is a year old.

But $229 for a 120GB cap does compare very favourably to other options out there, it's cheaper than what most ADSL2+ providers can offer you for a Naked ADSL2+ plan.

Orcon+ - $79.95 for 15GB and then $2 per GB for overuse - that'll cost you $289.95 all up

Snap - $89.95 for 30GB and then $2 per GB for overuse - that'll cost you $269.95 all up

WxC - $69.95 for Fusion with 0GB and then $1.02 per GB for data - that'll cost you $192.35 all up

The capacity issues that existed are now gone with the DOCSIS3 upgrade which will soon be delivering true 100Mbps services over the HFC network.

SCM

459 posts

Ultimate Geek

#338547 5-Jun-2010 15:05

With Snap (on the 30gb nDSL plan) that would be a min $236.95 depending on which datapack purchased

Snap Data Blocks

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