Vodafone ON ACCOUNT Minutes system down for 24 hours and counting...

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#28549 15-Feb-2006 16:08

Again that seething hatred against Telecom oozes into another Vodafone thread. Its like a pandemic slowly infiltrating and choking the life out of the forums.

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#28550 15-Feb-2006 16:26

I think you're missing what freitasm said, Grantis.

And what's gotta do with the topic? I said before and repeat: bringing to light the fault of one company does not solve the problems on another.

Its going offtopic because Simon is discussing a Vodafone fault, not a Telecom fault.

Lets keep the discussion focused on that rather than a comparsion on the competition doing X and thus making things 'ok'.

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johnr

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#28551 15-Feb-2006 16:29

Now its starting to sound like a major network outage and no one could use there handsets for anything

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#28552 15-Feb-2006 16:34

No its just if unchecked (not referring to you, Johnr) these threads tend to turn into Carrier v Carrier v random-other-people debates with the odd low-blow which eventually degrade to personal insults...

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riahon

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#28567 15-Feb-2006 19:03

Grantis:

I also think that people should have a good idea of what their balances are at any one time, as systems do have errors & no system is perfect. Suggesting that Vodafone reimburse customers as Simon did, for the inconvenience, I think is over the top, hence why it made me laugh. He never suggested in his post that he went over his minute/text allocation because of the outage.

I'll ignore the stuff after and before this bit - still scratching my head on it relevance.

Lets say my minutes were expected to roll over on this day that the system went down, and I had been eagerly awaiting. What would I do? Make the call and hope that it gets picked up on the new min allocation, or go without and wait until I was sure.

My point before is: If every single month I rely on the minutes by ringing an automated system and today, it doesnt tell me - how will I kow? Just because it is a good idea to keep a mental note of your minutes, it is not always a priority for a lot of people to do so.

I am sure this would have minimal impact on most customers but if it were to financially disadvantage one person - then they should have a right for compensation, inconvenience is probably stretching it.

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#28569 15-Feb-2006 19:29

johnr: People must have some idea round about how many minutes they have left I rememebr a few years back (1999 - 2000) the whole rating system normally would be 3 - 5 days behind anyway

Well nowdays we dont just wanna check just our minutes balance.... we have a lot more to keep track of:

Anytime minutes
Offpeak minutes
Text messages
Pxt messages
Video calling minutes
Vodafone live data cap

Sorry if i dont always keep my own personal record of all these things all the time, haha im sorry..... your post just proves how naive you really are.....

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#28577 15-Feb-2006 20:25

simon - how much do you think they should credit you (not being a knob - I am actually interested)

They shuld give everyone on account a $5 credit or something just to show their customers they are sorry for the inconvience.

Don't forget that Vodafone has done this before for Prepay customers back in 2000 after an outage of some sort, i cant remember the exact detalils but huge amounts of customers got a small credit for any inconvience caused.

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#28579 15-Feb-2006 20:32

Simon_nz90 what is this---->Vodafone live data cap

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#28582 15-Feb-2006 20:55

simon_nz90 they got that credit cause they could not use there mobiles due to an outage not cause they could not get there account balance or see there free minutes.

Sorry Simon in my personal opinion you are just making a mountain out of a mole hill and really need to get over this outage.

To check your free minutes is a free service you do not pay for that service its the same as MYA (manage your account) they are there to help you and Vodafone NZ provide this for free same as Telecom.

Next time the herald website goes down or any website you use send them a Email and ask them for compensation.

John

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#28583 15-Feb-2006 21:07

And please answer this---- What is a vodafone live data cap???

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#28584 15-Feb-2006 21:13

johnr: And please answer this---- What is a vodafone live data cap???

I *think* he is referring to the GPRS plans and their included data.

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#28585 15-Feb-2006 21:16

Please anyone point out if I am been unreasonable in my reply I am welcome to feed back.

OMG think of all the $$ it would cost companys every time they had a outage and forked out $5 to every customer.

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#28586 15-Feb-2006 21:17

simon_nz90:They should give everyone on account a $5 credit or something just to show their customers they are sorry for the inconvenience.

Don't forget that Vodafone has done this before for Prepay customers back in 2000 after an outage of some sort, i cant remember the exact detalils but huge amounts of customers got a small credit for any inconvenience that may have been caused.

Whilst I believe that the time taken to resolve this issue was excessive, I think it would be unreasonable to expect Vodafone to offer compensation to every customer. After all, only a small fraction of their customers would have actually needed to check their free minutes balance during the period of the outage, so why should all of their customers receive an account credit?

Perhaps offering a $5 credit to customers who complain would have been good for customer relations, but it would be a gesture rather than an obligation.

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#28587 15-Feb-2006 21:21

Does anyone remember Christmas 1999 and what happened then to the system (I did not work for Vodafone) I was a paying customer well under 500,000 customers then

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#28588 15-Feb-2006 21:37

Alasta, agreed. There is a remote possiblity that a few customers may have been affected by the outage and perhaps a goodwill credit for those customers are affected by the outage could improve customer relations.

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