All you can really do is keep chasing them up on the ticket you submitted. They are best placed to determine where the congestion is occurring, it's it's at their end they should be able to tell and fix it OR put a job with Telecom wholesale to look at it capacity issues on the backhaul and handover.
If they take too long or fob of the issue, the most effective thing to do is change ISP.
TangoNZ: Hi DHC3. We've got the same problem. I'm on DSL with Telstra in North Canterbury, where we only get ADSL1 as we're in the wops wops. I'm fortunate enough to get about 6000kpbs constant connection (as seen in modem status), and during most of the day I can often get 600KB/s or higher download speeds from good servers.
But lately I noticed speeds were dramatically slowing down at night, to the point of feeling like its on dial up. Downloads can sit at about 15KB/s and just general browsing was slowing to the point where my wife was complaining. I contatced Telstra support and they got me to run speed tests off their server which basically confirmed this. From about 6pm til late evening our broadband is terrible.
Is there anything we can do about this? I'm assuming its a Telecom wholesale line and the slowdown is due to extra usage in the evenings on our local exchange, so it wouldn't make much difference which ISP we're on, or would it?
Some ADSL1 equipment could have fairly limited backhaul to the main network, since that equipment uses multiple E1 links (2Mbit each) for backhaul. Ask Telstra to get Telecom to investigate whether there is congestion in your area.
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly
to your computer or smartphone by using a feed reader.
Trusted
