Haven't had a visit from @MikeHales for a while.

I'm here ...

While you are here.... Any news on the Docsis 3.1 rollout?

Still going on, haven't had an update on progress but will ask to see what I can share

I can't say that I understand what is involved in the upgrade of a node but if we take Island bay for example, which was upgraded very recently, the available speed seems to be going south already according to reports on here.  Is Vodafone applying a bandaid to what is actually a gaping wound?  Any comment to make @MikeHales?

Note: I'm not in Island bay, just using this as an example?

Would need some data from users on that node but I'll ask the network team, opposite should happen as you would expect.

Would need some data from users on that node but I'll ask the network team, opposite should happen as you would expect.

@kharris - I am in wainui and the recent upgrade for us was the second round of work being done for congestion related issues. The first time around which was late last year saw us getting advertised speeds and it went downhill in roughly 3 months or less and the recent work has again bumped things up to where we are getting advertised speeds but the peak time congestion is slowly creeping back. @DJshadow has posted a couple of speed tests (we are on the same node) from peak hours post upgrade and while the speeds are perfectly usable, it has begun slowly creeping down. Island bay is seeing this much more than us as well.

So yes, I would say that it was yet again, a band aid fix and I hope like hell that there is a bigger piece of work being planned.

Like this @MikeHales?

Kodiack:

 

DjShadow:

 

Its still hanging in there, but logic tells me because this isn't 100mb that gigabit won't be reachable

 

 

 

We're starting to feel the congestion again here in Island Bay. Already below 50% of advertised speed. :(

 

 

I want to get off Vodafone's Wild Ride.

 

MikeHales:

 

Still going on, haven't had an update on progress but will ask to see what I can share

 

Wouldn't it be easier to ask the engineering folk to keep you in the loop, rather than having to continually go through the "what's going on Mike?", "I'll ask!", "Here's an update" cycle?

I was under the impression your intention in coming here was to improve communication with customers, but in my opinion you've fallen pretty short of the mark. After a month or two of promises the only update you gave on the Island Bay issues wasn't just several days after the schedule had been locked in, it was after the work had already taken place. Vodafone's customer communication, as a whole, is utterly terrible.

MikeHales:

 

Would need some data from users on that node but I'll ask the network team, opposite should happen as you would expect.

 

Are you suggesting that after over a year of ongoing congestion issues in Island Bay, Vodafone aren't actively monitoring the network and need a bunch of people on a third party forum to provide the data? 

ramboky:

 

MikeHales:

 

Still going on, haven't had an update on progress but will ask to see what I can share

 

 

Wouldn't it be easier to ask the engineering folk to keep you in the loop, rather than having to continually go through the "what's going on Mike?", "I'll ask!", "Here's an update" cycle?

 

 

 

Although I don't work in the network engineering space I do work in the software engineering space which is probably similar in that you can ask them to keep you in the loop, they'll nod and agree, and then not talk to you again until you nag them for an update.

r2b2:

 

Although I don't work in the network engineering space I do work in the software engineering space which is probably similar in that you can ask them to keep you in the loop, they'll nod and agree, and then not talk to you again until you nag them for an update.

As a software developer myself...

*nods and agrees*

r2b2:

 

 

 

Although I don't work in the network engineering space I do work in the software engineering space which is probably similar in that you can ask them to keep you in the loop, they'll nod and agree, and then not talk to you again until you nag them for an update.

 

Haha, you have a point, I'm a dev myself. But under the circumstances a communications channel could be set up. Even a weekly 10 minute meeting with stream leads would do the job. It's not a difficult task to stay in the loop if you're willing to put in the small amount of effort required.

He's the only one that seems to be making an effort so maybe dial it back a wee bit ;-)

ramboky:

 

MikeHales:

 

Still going on, haven't had an update on progress but will ask to see what I can share

 

 

Wouldn't it be easier to ask the engineering folk to keep you in the loop, rather than having to continually go through the "what's going on Mike?", "I'll ask!", "Here's an update" cycle?

 

I was under the impression your intention in coming here was to improve communication with customers, but in my opinion you've fallen pretty short of the mark. After a month or two of promises the only update you gave on the Island Bay issues wasn't just several days after the schedule had been locked in, it was after the work had already taken place. Vodafone's customer communication, as a whole, is utterly terrible.

 

MikeHales:

 

Would need some data from users on that node but I'll ask the network team, opposite should happen as you would expect.

 

 

Are you suggesting that after over a year of ongoing congestion issues in Island Bay, Vodafone aren't actively monitoring the network and need a bunch of people on a third party forum to provide the data? 

 

ramboky:

 

Haha, you have a point, I'm a dev myself. But under the circumstances a communications channel could be set up. Even a weekly 10 minute meeting with stream leads would do the job. It's not a difficult task to stay in the loop if you're willing to put in the small amount of effort required.

Yeah, it really would be nice to have more communication. We have an agile process where I work and even if you don't exactly what everyone is up to, the team generally has a good idea of what each individual is doing and roughly when they should be finished.

Sure, deadlines get missed occasionally. That happens in this field. But expectations are never unrealistic and delivery is almost always as expected. Communication goes a long way.