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ArranH: I'll see what happens tomorrow, if I get no help from the store I'll message JohnR, but I'm getting past the point of extreme frustration to the point where I want to appologise to the dozens of people I've suggested Vodafone home, broadband and mobile to and drag them all away. Its just been one thing to the next and after 13 years being with them it would be nice if they actively tried to sort problems out rather than push me along from store to store.
There's always Disputes tribunal, it's $30 and after weeks of Vodafone ignoring me, lieing to me and failing to give me basic information and generally being unhelpful, I was suddenly treated like a real customer and they answered my questions and were willing to compromise. A strange concept for Vodafone I know!
I ended up with quite a successful resolution and didn't even need to go to Disputes as they settled before the court date, even though I had 13 months to go on my contract.
It was a tad disapointing because I have never been to small claims and wanted to see what it was like. :) I even had a cowboy hat picked out.
But seriously start with JohnR, he's worth his weight in gold and if Vodafone have made a mistake he will put it right.
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