Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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#1380773 6-Sep-2015 21:00

another night and another exercise in futility trying to stream anything. Local speediest to VF server is OK, but anything offshore is a crawl.

Kids complaining and my partner asking 'why do we spend over $100 a month for this?' . Bloody good question. Anyone able to suggest an answer? Time for vodafone to accept that they are not providing the service they are promising (and its not even near). So why m I still paying full price?

stocksp

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#1380774 6-Sep-2015 21:02

johnr:
Kodiack: University project due tomorrow. But the Internet connection has other plans. :(

Please tell us about this project? What about students connected to a Conklin cabinet or have dial up?

clearly its a project on the application of the Fair Trading Act in New Zealand

johnr

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#1380775 6-Sep-2015 21:02

stocksp: another night and another exercise in futility trying to stream anything. Local speediest to VF server is OK, but anything offshore is a crawl.

Kids complaining and my partner asking 'why do we spend over $100 a month for this?' . Bloody good question. Anyone able to suggest an answer? Time for vodafone to accept that they are not providing the service they are promising (and its not even near). So why m I still paying full price?

See other posts this has already been covered few pages back

Glynn

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#1380776 6-Sep-2015 21:08

johnr:
Please tell us about this project? What about students connected to a Conklin cabinet or have dial up?

I'm sure there's some irony in your implication that he's lying about his need for a service that he pays for while representing a company that has quite clearly lied about the service they supply, and then lied about when it would be fixed.

stocksp

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#1380778 6-Sep-2015 21:09

This from the Commerce Commission about the application of the Fair Trading Act to broadband speed

REPRESENtAtIONS ABOUt SPEED Consumers considering buying a broadband service are likely to take into account representations about broadband speed and performance before deciding to purchase broadband. It is important that these representations are accurate and do not give a false or misleading impression about the quality of the service. Advertised download or upload speeds should be realistic and consistently achievable by consumers. They should not reflect theoretically achievable or maximum speeds as it is unlikely that customers will be able to get these speeds regularly given factors such as the customer’s distance from the exchange, the number of people using the service and the quality of the customer’s wiring. Broadband suppliers should have a reasonable expectation of beng able to provide services that they advertise. Representations that suppliers can provide speeds “up to” a theoretical maximum may breach the Fair Trading Act if that maximum speed is not realistically achievable by consumers.

Nish

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#1380781 6-Sep-2015 21:12

meh- you all need to stop complaining if you are getting any more than 1Mbps :(

Batwing

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#1380782 6-Sep-2015 21:16

At the end of the day, if you can still post in this forum youre getting 100% of what you're paying for.

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Shop now on AliExpress (affiliate link).

stocksp

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#1380786 6-Sep-2015 21:20

At the end of the day, if you can still post in this forum youre getting 100% of what you're paying for.

nonsense. Read the Commerce Commission's notes on this.

Jase2985

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#1380787 6-Sep-2015 21:20

stocksp: This from the Commerce Commission about the application of the Fair Trading Act to broadband speed

you know my self and one other have posted this multiple times in this thread over the space of 2-3 months.

get a group of you together and make a complaint. if you sit in here bitching about the slow speed and expect Vodafone to voluntary come up with compensation then you might be dreaming.

make it known to the commerce commission let them deal with Vodafone and the breach of the FTA.

getting a little late in the piece now that its been going on for months.

ethanbmnz

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#1380791 6-Sep-2015 21:24

IMO 100% includes receiving stated speeds at all times, as well as no internet restrictions (no domain name/IP/port blocks). And a 100% uptime.

Okay, I probably went a bit strict, but that is what I would call "100%".

Edit: And the 100% would apply "for the supplier's provided hardware". So you can't blame "your supplier" for not getting 100 megabits per second download when you're connected to a 802.11g router.

Batwing

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#1380792 6-Sep-2015 21:27

Turns out I might actually have needed to point out I was joking

stocksp

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#1380793 6-Sep-2015 21:29

sorry. my sense of humour has been throttled :)

quickymart

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#1380795 6-Sep-2015 21:37

ethanbmnz: IMO 100% includes receiving stated speeds at all times, as well as no internet restrictions (no domain name/IP/port blocks). And a 100% uptime.

Okay, I probably went a bit strict, but that is what I would call "100%".

Edit: And the 100% would apply "for the supplier's provided hardware". So you can't blame "your supplier" for not getting 100 megabits per second download when you're connected to a 802.11g router.

While I sympathise somewhat with the situation for cable subscribers affected by congestion, my response to that (as earlier) is "best effort" service. If you want that sort of uptime/speed SLA guarantee, expect to pay a premium for it. You won't get that on a standard home connection, period.

r2b2

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#1380827 6-Sep-2015 22:10

Glynn:
johnr:
Please tell us about this project? What about students connected to a Conklin cabinet or have dial up?

I'm sure there's some irony in your implication that he's lying about his need for a service that he pays for while representing a company that has quite clearly lied about the service they supply, and then lied about when it would be fixed.

No one has (yet) lied about when it would be fixed. Vodafone communication has said it will be fixed in September. It seems quite a few people have read this as being the 1st September but not sure why as September hath 30 days....

Kodiack

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#1380829 6-Sep-2015 22:28

johnr:

Please tell us about this project? What about students connected to a Conklin cabinet or have dial up?

I'm working on a couple of different coding projects. While the projects themselves have minimal reliance on Internet connectivity, there's a lot of research involved when learning new algorithms. I can bounce across an incredible number of sites in the span of a few minutes when trying to find exactly what I'm looking for.

Throughout all of this, I also have countless programs open for communication. I keep Facebook, Slack, and Skype open for collaboration between other students, friends and family, and professional acquaintances. I also have Steam, the Battle.net Desktop Application, and Pidgin open for general, unrelated chatting.

These text problems don't take much data by any stretch of the imagination, but they do still become less responsive during peak hours, especially if I'm sharing files or have a video stream or something else running in the background.

Back to the research: Wikipedia has been painful tonight. There were some ~1 MB or less images that took a very long time to load. I ran a stopwatch while waiting for a single 1 MB image, and it took seventeen seconds. That's not the worst thing I've ever seen, but combine that across multiple images and across multiple sites, and eventually even basic web surfing can become a frustrating, hair-pulling endeavour.

A few of my closest friends are on rural DSL. They're usually lucky to hit 8 Mbps, but bandwidth isn't the sole concern. Latency and routing are just as important as how wide the pipe is (if not more-so!). While my friends never see stellar bandwidth, they do at least have consistent performance, and do not see these peak-hour dips. In fact, this is even readily apparent in Truenet's quarterly broadband feature. It can pretty much be summed up in one image, if you compare it with some of the cable broadband speed tests that have been shared tonight.

Batwing: At the end of the day, if you can still post in this forum youre getting 100% of what you're paying for.

But what if I ever connect using my phone's 3G? :P (and yes, I know you're joking; that rebuttal is kinda-sorta tongue-in-cheek!)

There have been nights where I've tethered from my phone's stupidly expensive mobile data, though. Here's a speed test that I just ran from that connection.

The biggest problems aren't being illustrated with speed tests alone. Just look at my complaint from 4:30 AM this morning: I was getting sub-1 Mbps on YouTube. This wasn't reflected in any sort of speed tests, even international ones. Was it congestion? Probably not. Was work being performed? Possibly. Was it to do with routing? Maybe. Did it degrade my experience? You betcha.

quickymart:
While I sympathise somewhat with the situation for cable subscribers affected by congestion, my response to that (as earlier) is "best effort" service. If you want that sort of uptime/speed SLA guarantee, expect to pay a premium for it. You won't get that on a standard home connection, period.

Service needs to be more than "best effort" if it's going to be advertised highly, though. What's to stop an ADSL provider from saying that they can provide "up to" 500 Mbps, when in reality they don't even break 5 Mbps? There's a reasonable expectation to believe that your connection will consistently perform at or near advertised speeds.

And sadly, that DSL analogy - as horrifyingly wrong as it may be on a technical standpoint - isn't terribly far off. There are people that are frequently achieving less than 1% of the speed that they pay for.

EDIT
It looks like Thunderbird got hung up while loading email too. I noticed that there were a bunch of replies in this thread, but I hadn't gotten any notifications. When I looked at Thunderbird, I noticed that it was stuck loading. Rebooting it allowed everything to connect, and in that time, I missed four notifications, plus a message to my student email account.

Thunderbird's been doing that near peak hours the last couple of nights. Usually I'm the first to get an update or notification because of how responsive it is, but not recently... :(

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