Vodafone T-Box Service Withdrawal (incl DOCSIS 2.0 & 3.0 Modems)

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone T-Box Service Withdrawal (incl DOCSIS 2.0 & 3.0 Modems)

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#2631286 6-Jan-2021 17:04

sansom:

Here's a video showing the UI in action...

https://youtu.be/HlIqzvX9dnA

Yeah I can see how that text could be bad on a pooly adjusted screen or in a bad viewing environment. A lot of people are daytime tv watchers so that would get totally washed out.

Richard rich.ms

Fog

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#2631294 6-Jan-2021 17:22

Appreciate you providing this additional information which clears up any query I had in mind. Looks pretty good to me.

Fog

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#2631295 6-Jan-2021 17:26

Fog:

Appreciate you providing this additional information which clears up any query I had in mind. Looks pretty good to me.

richms. You have made a good point. I hadn't looked at it like that as we don't watch much TV in the daytime.

Yabanize

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#2631395 6-Jan-2021 22:55

What about business customers on DOCSIS 2 that still use Motorola modems?

nztim

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#2631396 6-Jan-2021 22:57

Yabanize:
What about business customers on DOCSIS 2 that still use Motorola modems?

Simple replacement with a new modem, the problem is if the
router doesn’t support tagged vlan10 as this will become a requirement

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

KaroriPete

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#2631402 7-Jan-2021 00:12

sansom:

Hi @KaroriPete,

I'm the person at Vodafone leading this replacement programme. We have only just written to customers in Miramar, Wellington and near New Brighton in Christchurch so far. We are rolling the replacment programme out suburb by suburb so that our installers can focus their attention/reduce travelling distances. More letters to be sent in January, February and March. I'm guessing you're in Karori?

We will be contacting you whether you own your Tbox or not. Your Tbox will stop working, and so we're offering to provide you with a VTV to own at no cost. Please refer to my earlier post for a summary of the replacement offer as it also includes a substantial upgrade to Unlimited Ultrafast HFC broadband if required and installer services.

Note that the traditional phone line service is gradually being replaced with VoIP services, with Spark also.

Our objective is to do all of this for no increase in cost to you, if possible.

Thanks Hamish,

The suburb by suburb roll out makes sense - just wanted to make sure I hadn't missed out on the letter for some reason. I'll hurry up and wait until you get to Karori :). Great to have VF people active on the forums and responding and engaging positively with users.

Cheers,

Pete.

Eva888

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#2631613 7-Jan-2021 11:01

The user interface of grey and white in daylight viewing fades to an insipid greyness. You can’t please all of the people all of the time but at least there’s an acknowledgement that many have an issue with the visibility of the user interface and that the designers will look at this down the track.

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sansom

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#2631902 7-Jan-2021 16:46

Yabanize:

What about business customers on DOCSIS 2 that still use Motorola modems?

We will be providing DOCSIS 3.1 modems for all residential and business customers.

Hamish

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#2631908 7-Jan-2021 16:53

sansom:

Yabanize:

What about business customers on DOCSIS 2 that still use Motorola modems?

We will be providing DOCSIS 3.1 modems for all residential and business customers.

Can we get started sooner? if we know it's happening in the next 10 weeks, it would be helpful to get this done in January while on hols rather than feb or march when schools are back and work is full on

________

Antoniosk

halper86

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#2633268 10-Jan-2021 21:10

Eva888: The user interface of grey and white in daylight viewing fades to an insipid greyness. You can’t please all of the people all of the time but at least there’s an acknowledgement that many have an issue with the visibility of the user interface and that the designers will look at this down the track.

Or could there be something similar to Apple TV such as the automatic day/night UIs?

sansom

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#2634112 12-Jan-2021 10:56

@antoniosk, yes we can treat business customers separately if required. Send me a direct message and we can chat. I'm back working now.

For most customers we need to stick to a suburb by suburb approach. There are many thousands of homes that need to be upgraded and we're keen to minimise the travel times between homes and ensure we upgrade/replace the gear efficiently in time before it stops working.

Hamish

sansom

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#2634113 12-Jan-2021 10:58

halper86:

Eva888: The user interface of grey and white in daylight viewing fades to an insipid greyness. You can’t please all of the people all of the time but at least there’s an acknowledgement that many have an issue with the visibility of the user interface and that the designers will look at this down the track.

Or could there be something similar to Apple TV such as the automatic day/night UIs?

Very good point @halper86. Yes, we'll add that as an option to the feature request.

Hamish

Ulairi

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#2635062 13-Jan-2021 21:54

sansom:

I will also provide help on Geekzone if you have issues getting through to our agents on the phone.

Hi Hamish,

My T-Box failed while we were away on the Xmas break and I wasn't offered the deal that you mentioned for the replacement package when I contacted the sales team to arrange replacement with VTV (I'm in Hataitai so not yet sent a letter). The agent I've been working with seems to be away today.

I've sent you a separate Private Message. Any assistance is gratefully appreciated.

WyleECoyoteNZ

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#2635082 13-Jan-2021 22:31

Hi @Sansom,

I too am an existing T-Box customer in the Wellington suburb of Johnsonville. As of yet, I have not had a letter around the end of life of the T-Box, but from reading this thread, i can expect one something between now and March

For my knowledge and understanding, this is how things are setup currently. In he house, there are two entry points into the lounge area for the Cable, both in opposite corners.

The One entry point by the TV is a single Coax coming in, then split between the Motorola S85101 modem and the T-Box

The other is a single Coax to the Cable modem, which then is connected to a Vodafone supplied HG659 Router, to which my PC is Ethernet connected.

Under the new arrangement, is there now only 1 cable entry coming into the house? Is the Coax cable still used? What happens to the other cable entry into the house?

If so, can I choose (within reason) where this is?

If so, my preference would be for it to near the TV, as then other devices can be Ethernet connected to the Router, and then for a Ethernet cable to be run under the house to where the existing Coax cable enters the inside of the house keeping my desktop connected.

I Appreciate your time ad effort in answering question on this forum.

Cheers.

EDIT: Corrected image link to cable modem

prevaljo

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#2637426 18-Jan-2021 14:28

Let me be picky here. Today I received "the call" from a member of the project team or the service desk who informed me that Downers were going to replace my T-Box with the new upgraded TV Box (pause for laughter) and my landline. I asked him if they were going to do anything else, he went away to find out, apparently they are going to change my HFC to ?. I asked him if there was a speed upgrade and what speed I would be getting, he went away to find out. I was informed that when I saw the new costs for the new service (in an email/quote) it would be more than I'm currently paying but not to worry because it would be reduced to my current monthly charges.

I will receive an email from the rep and later one from Downer setting a time and date for the change.

It starts, one can hope it gets better..

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