Kapiti Cable Congestion?

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19282 posts

Uber Geek
Inactive user

#1244895 23-Feb-2015 15:11

mattbush: Been close to a month now....guess it's a direct result of unlimited plans. Best option is demand our contracts be destroyed so we can move on to vdsl

Work is still ongoing and I am getting updates, It has not been swept under the carpet I promise and a plan is in place and it's not an overnight change / upgrade

Ropata

318 posts

Ultimate Geek
Inactive user

#1245215 23-Feb-2015 21:39

I was refused a fault log number too. He actually got quite short with me when I directed him here to look at the threads where more people have the technical know how. In the end he told me to copy my tracerts and email them in. Pretty sure that won't go anywhere.

As someone else mentioned, I just want to know how long this will go on so I can move or stay.

mattbush

784 posts

Ultimate Geek
Inactive user

#1245387 24-Feb-2015 09:18

johnr:
mattbush: Been close to a month now....guess it's a direct result of unlimited plans. Best option is demand our contracts be destroyed so we can move on to vdsl

Work is still ongoing and I am getting updates, It has not been swept under the carpet I promise and a plan is in place and it's not an overnight change / upgrade

Thanks for the update, but I have had called congestion issues for a very long time. It started a year ago on the 130/10 plan where I could only get 90/10. After waiting many months I dropped my plan to the cheaper 100/10......now this plan is congested. So, why should I have faith in a company like this?

johnr

19282 posts

Uber Geek
Inactive user

#1245393 24-Feb-2015 09:24

mattbush:
johnr:
mattbush: Been close to a month now....guess it's a direct result of unlimited plans. Best option is demand our contracts be destroyed so we can move on to vdsl

Work is still ongoing and I am getting updates, It has not been swept under the carpet I promise and a plan is in place and it's not an overnight change / upgrade
Thanks for the update, but I have had called congestion issues for a very long time. It started a year ago on the 130/10 plan where I could only get 90/10. After waiting many months I dropped my plan to the cheaper 100/10......now this plan is congested. So, why should I have faith in a company like this?

Because it's me that has the upgrade / capacity plan in front of me, I did not make this post up for the fun of it to keep you happy sorry :)

Some major work is in planning / progress and it is going to take some time

mattbush

784 posts

Ultimate Geek
Inactive user

#1245454 24-Feb-2015 11:40

johnr:
mattbush:
johnr:
mattbush: Been close to a month now....guess it's a direct result of unlimited plans. Best option is demand our contracts be destroyed so we can move on to vdsl

Work is still ongoing and I am getting updates, It has not been swept under the carpet I promise and a plan is in place and it's not an overnight change / upgrade
Thanks for the update, but I have had called congestion issues for a very long time. It started a year ago on the 130/10 plan where I could only get 90/10. After waiting many months I dropped my plan to the cheaper 100/10......now this plan is congested. So, why should I have faith in a company like this?

Because it's me that has the upgrade / capacity plan in front of me, I did not make this post up for the fun of it to keep you happy sorry :)

Some major work is in planning / progress and it is going to take some time

Don't get me wrong here JohnR..I appreciate all your help. I assume I will have to put up with dialup type speeds during the evening for many months unless i can break my contract? Its a pity VF couldnt see these issues and perhaps switch effected customers to VDSL or some other solution until it was fixed.

We all knew what would happen when VF launched all you can eat plans....but you and some others denied that shaping/congestion would occur. Congestion doesnt just happen over night...so surely a Company would plan for upgrades to cope and also monitor the network to implement upgrades when needed. Instead VF only seem to react to negative customer reactions.

Good work Geekzone....10/10.

Mattmannz

471 posts

Ultimate Geek

#1245653 24-Feb-2015 15:35

Everyone appreciates the info JohnR but this isn't a good situation. I have tried to log a fault and they won't issue a ticket number and insist it's a known issue but won't provide any information.

I can't stream any real time content from about 6pm to 11pm most days now. Netflix, Youtube, Pluto TV.

Pretty frustrating to be honest, my connection can't be used for what I want to use it for! To make things worse, I can't change ISP's either as my property doesn't have copper into it, only the Saturn cable....

Matt.

johnr

19282 posts

Uber Geek
Inactive user

#1245665 24-Feb-2015 15:39

Mattmannz: Everyone appreciates the info JohnR but this isn't a good situation. I have tried to log a fault and they won't issue a ticket number and insist it's a known issue but won't provide any information.

I can't stream any real time content from about 6pm to 11pm most days now. Netflix, Youtube, Pluto TV.

Pretty frustrating to be honest, my connection can't be used for what I want to use it for! To make things worse, I can't change ISP's either as my property doesn't have copper into it, only the Saturn cable....

Matt.

Is this local content and what are local speeds like peak?

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Mattmannz

471 posts

Ultimate Geek

#1245680 24-Feb-2015 15:54

There isn't a local Netflix node yet JohnR so the answer would be no it's not local.

I certainly don't expect to get line rate all the time internationally or even anywhere near it but I can't stream Netflix or Youtube in SD without stuttering or buffering. Last night from 10pm I couldn't even stream SD, both Youtube and Netflix just stalled.

When I signed up three months ago the service was awesome, the last month has been terrible and it's slowly getting worse.

RexHavoc

100 posts

Master Geek

#1246681 25-Feb-2015 20:44

Just thought I'd test mine again...

Wednesday 25th Feb @ 8:40pm

Kodiack

709 posts

Ultimate Geek

Trusted

#1246698 25-Feb-2015 21:22

Yup, it's been fine for me for the last couple of nights, but I thought I'd wait a while longer before asking if things were looking better for everyone else too. Hopefully everything's been fixed up!

mattbush

784 posts

Ultimate Geek
Inactive user

#1246823 26-Feb-2015 09:13

Please use the vodafone test site.

mattbush

784 posts

Ultimate Geek
Inactive user

#1246937 26-Feb-2015 11:00

mattbush: Please use the vodafone test site.

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=148718

langers1972

1039 posts

Uber Geek

#1248112 27-Feb-2015 21:59

OMG it's horrible tonight, like being on dialup

mattbush

784 posts

Ultimate Geek
Inactive user

#1248117 27-Feb-2015 22:17

langers1972: OMG it's horrible tonight, like being on dialup

Can't even connect to VF's own speed test...

nutbugs

270 posts

Ultimate Geek

Lifetime subscriber

#1248998 1-Mar-2015 20:01

After a week of rock solid speeds for me it is back to go slow tonight. And yes I will be following up with Vodafone support for whatever that is worth.

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