Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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586 posts

Ultimate Geek

#1408562 18-Oct-2015 12:38

@jase: I'd be interested in knowing what kinds of speeds you are getting on your cable connection to understand how unfixed it is for you and what area you are in given it looks from the quietness here a large portion of people have had improvements.

Jase2985

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#1408573 18-Oct-2015 13:42

i dont have cable, if i did i would have complained a long long time ago.

im just miffed that you could sit there for what, 8-10 months with a degraded internet connection, and not make a complaint to someone about it. especially to the level of degradation that it has been pointed out. any complaints to Vodafone seems to fallen on deaf ears.

i cant see Vodafone voluntarily giving out compensation on this, because in my view if they were they would have done so already.

stand up for your consumer rights and let them know this is unacceptable behavior. the outlined issues in this thread IMO is a clear breach of the fair trading act.

i feel for those who dont get fibre till 2019, as there is a chance this could happen again.

ramboky

491 posts

Ultimate Geek

#1408634 18-Oct-2015 15:31

Jase2985: i dont have cable, if i did i would have complained a long long time ago.

im just miffed that you could sit there for what, 8-10 months with a degraded internet connection, and not make a complaint to someone about it.

Then by all means sign up for cable and lay a complaint if it doesn't meet your expectations. Judging us for what we have or haven't done, regarding a situation about which you only have a narrow slice of the facts, is neither welcome nor useful.

freitasm

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Geekzone

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#1408710 18-Oct-2015 17:33

ramboky:
Jase2985: i dont have cable, if i did i would have complained a long long time ago.

im just miffed that you could sit there for what, 8-10 months with a degraded internet connection, and not make a complaint to someone about it.

Then by all means sign up for cable and lay a complaint if it doesn't meet your expectations. Judging us for what we have or haven't done, regarding a situation about which you only have a narrow slice of the facts, is neither welcome nor useful.

Agreed. If one doesn't have cable then adding nothing of value to a conversation is not the way to go...

Jase2985

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#1408728 18-Oct-2015 18:01

how is it adding nothing of value? look at all the other threads about CGA issues on here and everyone is all ready to jump in there and try and get refunds, replacements and it full of advice etc but no one is willing to do anything about this issue? when there is a document/legislation that clearly states the ISP is in the wrong and is misleading.

everyone in this thread has been complaining about this since april (start of this thread). and from the sounds of if no one has even bothered to complain about it

complaining on here achieves nothings, you have all just given vodafone a free pass, and next time it happens (if it does) i cant see vodafones reaction being any different.

if you are happy with whats happened, 6+ months of below average service, then fine but in reality pretty much all of you should have received some form of compensation.

ramboky

491 posts

Ultimate Geek

#1408761 18-Oct-2015 19:05

Jase2985: how is it adding nothing of value? look at all the other threads about CGA issues on here and everyone is all ready to jump in there and try and get refunds, replacements and it full of advice etc but no one is willing to do anything about this issue? when there is a document/legislation that clearly states the ISP is in the wrong and is misleading.

everyone in this thread has been complaining about this since april (start of this thread). and from the sounds of if no one has even bothered to complain about it

complaining on here achieves nothings, you have all just given vodafone a free pass, and next time it happens (if it does) i cant see vodafones reaction being any different.

if you are happy with whats happened, 6+ months of below average service, then fine but in reality pretty much all of you should have received some form of compensation.

Because we already know our rights.

Because your posts come across as judgmental and preachy.

Because you only have a tiny slice of the facts from a small number of users and you really have no idea if there's a valid case to be had with the commerce commission.

Because it's not your problem.

I'm happy with how I've dealt with this, as are others. Deal with it and move on.

quickymart

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#1408764 18-Oct-2015 19:08

Jase2985: how is it adding nothing of value? look at all the other threads about CGA issues on here and everyone is all ready to jump in there and try and get refunds, replacements and it full of advice etc but no one is willing to do anything about this issue? when there is a document/legislation that clearly states the ISP is in the wrong and is misleading.

everyone in this thread has been complaining about this since april (start of this thread). and from the sounds of if no one has even bothered to complain about it

complaining on here achieves nothings, you have all just given vodafone a free pass, and next time it happens (if it does) i cant see vodafones reaction being any different.

if you are happy with whats happened, 6+ months of below average service, then fine but in reality pretty much all of you should have received some form of compensation.

As I said, if it annoys you so much, don't let me be the man who stands in the way of you contacting the Commerce Commission. I have a feeling they may say something like "the connection met the minimum standards required during the timeframe in question".

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GoogleGeek88

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Master Geek

#1410379 21-Oct-2015 10:34

Alright well I have been in contact with Vodafone maybe 5 or so times this year (I only signed up for cable in January, and was sold on a 50 mbps connection).

As recently as last Sunday my connection dropped to 5mbps, and wasn't at peak time, it was after midnight!

I tweeted Vodafone and they got me to DM my details, they were 'looking into it' but I have yet to hear anything.

I got the letter about the upgrade to the network and I am singularly unconvinced that anything has actually been done, I am still pulling half what I am paying for.

I have just done a speed test and at 10:30am on a weekday (I have the day off today, woohoo!) I am getting 22.89mbps download and 2.10mbps upload. Less than half of the promised stable 45-50mbps connection.

If it wasn't for cable being the only "fast" product on my street, I would have CGA'd them and jumped to another provider by now.

Just another reason to never, ever, recommend Vodafone to anyone, ever. Don't even get me started on that terrible, terrible TV 'service' they call Vodafone TV!

ramboky

491 posts

Ultimate Geek

#1410431 21-Oct-2015 11:38

@GoogleGeek88 If your issues aren't during peak times they're not congestion related. It might be best to contact support directly so you have a case number to work with and they can help you isolate the issue so something can be done.

wigster

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#1410625 21-Oct-2015 18:14

GoogleGeek88: Alright well I have been in contact with Vodafone maybe 5 or so times this year (I only signed up for cable in January, and was sold on a 50 mbps connection).

As recently as last Sunday my connection dropped to 5mbps, and wasn't at peak time, it was after midnight!

I tweeted Vodafone and they got me to DM my details, they were 'looking into it' but I have yet to hear anything.

I got the letter about the upgrade to the network and I am singularly unconvinced that anything has actually been done, I am still pulling half what I am paying for.

I have just done a speed test and at 10:30am on a weekday (I have the day off today, woohoo!) I am getting 22.89mbps download and 2.10mbps upload. Less than half of the promised stable 45-50mbps connection.

If it wasn't for cable being the only "fast" product on my street, I would have CGA'd them and jumped to another provider by now.

Just another reason to never, ever, recommend Vodafone to anyone, ever. Don't even get me started on that terrible, terrible TV 'service' they call Vodafone TV!

Are you testing with a direct connection to the cable modem, or via wi-fi?

Sideface

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#1410749 21-Oct-2015 22:38

ramboky: @GoogleGeek88 If your issues aren't during peak times they're not congestion related....

+1

Even when cable congestion was at its very worst in August and September, speeds after midnight were normal or near-normal.

eg in late September:

(click to view)

Sideface

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#1411784 23-Oct-2015 13:05

Just out: TrueNet September 2015 Urban Broadband Report

"However, around 9pm every night, some ISPs are still unable to match demand with supply, in some cases having the internet all but stop. These include:
Vodafone Cable - our daily testing shows this finally improved on the 1st October ... "

Table 1: Summary of Performance Measures

9pm speeds for cable:   [September]

cable 100Mb/s :      45Mb/s
cable 50Mb/s :        31Mb/s

[speeds are significantly better in October, but still fall at 9pm - I am typically getting 50-80 Mb/s at 9pm on a 100Mb/s connection]

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Kodiack

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#1413009 23-Oct-2015 20:07

130 Mbps plan. I'm dipping to 50-80 Mbps at peak hours in Island Bay as well.

It still seems like Vodafone has some pronounced issues in this region. It'd be nice to know if it's something that they're investigating.

Sideface

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#1413020 23-Oct-2015 21:11

Island Bay, 100/10Mbps cable, tested ethernet to modem at 9pm:

Looks like September

Sideface

ramboky

491 posts

Ultimate Geek

#1413027 23-Oct-2015 21:34

Looking pretty reasonable tonight. Maybe Sideface has finally finished downloading the Harry Potter Collectors Edition Directors Cut with Bonus Features Complete Blu-ray Boxed Set.

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